Description
Position Summary:
The Infrastructure Engineer position has responsibility in two key areas of IT Technical Services and Operations: Infrastructure Administration, Projects, and Monitoring & IT Infrastructure Support and Helpdesk.
Perform various duties related to IT infrastructure, system administration, telecommunications and networking. Configure, monitor and troubleshoot network connectivity issues, as well as protect the environment from external / internal threats. The Infrastructure Engineer role also assists in high level planning and consultative input on architecture, hardware, software, and services for budgeting and purchasing. Other responsibilities also include assisting the Sr. Infrastructure Engineer & Network Telecommunications Manager with installing/configuring new equipment and technologies, as well as, assisting in retiring equipment that is at or near End of Life or End of Support.
Provide technical support for Helpdesk employees regarding advance technology platforms such as core and access layer routing/switching, wireless, telecommunications, SD-WAN, network access control, firewall and VoIP. Work directly with the IT Support Analyst Team to provide training, direction for key areas and provide formal/informal technical coaching/mentoring to peers both junior and parallel.
Essential Functions:
Assists in designing and improving infrastructure projects while monitoring licensing and capacity thresholds. Assist in the execution of projects and changes to support business/IT strategy and assist the Sr. Infrastructure and Network Manager in performing the necessary tasks required to install, configure and maintain supported technologies for all infrastructure services and technologies under Primary Duties below.
Attend regular training and provide training/direction to the IT Support Analysts on areas of knowledge required to perform their daily support activities related to networking and infrastructure. Assist IT Support Analyst with implementing upgrade and replacement strategies to maintain efficient operation and avoid out of support or end of life situations whenever possible.
Provide troubleshooting and escalation support for IT Support Analysis colleagues and work with technology vendors directly to remedy any issues reported under Primary/Secondary Duties below. Responsible for the daily, weekly, and monthly activities related to our networking and telecommunications infrastructure and is first escalation contact for our support team in any networking or telecommunications issues they cannot resolve.
Using network monitoring tools, ensure optimum up-time for complete network services and servers for both local and satellite offices; providing redundancy where applicable. Configures appropriate alerts to proactively notify the networking group of any situations that require immediate attention. Protects the network from outside threats (intrusions, denial of service attacks, viruses, etc).
Performs other duties as assigned.
Job Specific Requirements:
The capability to be on-call 7 by 24 and work odd hours.
Travels occasionally 10-25%.
Strong organizational, communication, and interpersonal skills.
Highly developed computer, customer service, problem-solving and communication skills.
Demonstrate experience in analyzing and troubleshooting, hardware, software and network issues.
Fundamental to Advanced understanding of the following technology:
Network Security/Routing/Switching
SD-WAN
Voice/IP Telephony Methodologies
Microsoft Windows Server
Firewall Methodologies
Wireless Methodologies
Disaster Recovery Planning and Execution
Preferred fundamental knowledge of supported software, hardware, and processes such as:
Cloud application support
Microsoft Windows 10
Microsoft Office Suite
Microsoft Exchange Server
VMware
Active Directory Administration
End User Computer Hardware (Laptop, Desktop, Surface Pro)
Remote Worker and VPN Support
PC Imaging and Deployment
Printer Support
Endpoint Security and Antivirus
Documentation and Knowledge Base Best Practices
Vendor Support Management
Procurement and Inventory Management
PowerShell
Core Competencies:
Sense of Urgency & Work Ethic
Creativity and Innovation
Process Improvement & Best Practices
Setting Priorities & Time Management
Problem Solving and Decision-Making
Planning /Organizing/Project Management
Qualifications
Education
Required
Associates or better in Information Technology
Experience
Required
5 years: Responsible for monitoring, designing, building, deploying, and maintaining the IT infrastructure using the latest technology. Exposure to some, but not all the following technologies is intrinsic but not required: Cisco Telephony/Nexus/Routers/Switches, SD-WAN, Firewalls, Veeam, Aruba Networks Wireless/Switching and NAC technologies.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
