Overview
Job Purpose
Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand.
We are seeking a Change Governance Analyst II to support the reliable, consistent execution of ICE's enterprise change governance processes. This role focuses on ensuring changes follow established policies, standards, and procedures and will regularly require cross-team collaboration, including engagement with IT leadership and business stakeholders. As an intermediate individual contributor, you will apply a working understanding of Change Governance principles to execute change activities with accuracy, discipline, and sound judgment. The successful candidate will be able to multitask in a dynamic team-based environment, demonstrating strong problem-solving and decision-making abilities, a continuous improvement mindset, and the highest degree of professionalism.
Responsibilities
Own and execute daily BAU change governance operations with minimal oversight, including compliance gap identification and escalation
Validate AWS, file-level, and database-level changes in accordance with formal governance processes
Build and maintain ServiceNow reports and dashboards; monitor KPIs and resolve anomalies proactively
Analyze operational data to identify trends and risks, translating insights into actionable recommendations
Identify and drive automation opportunities using available tooling (ServiceNow, Power Automate, AI tools, etc.) with minimal reliance on external dev resources
Apply governance to the Incident Management process where relevant
Assist with maintenance and improvement of governance procedure documents
Proactively propose and implement workflow and process improvements using continuous improvement methodology
Navigate ambiguity through structured problem-solving and open discussions to convert complex concepts into executable plans
Collaborate cross-functionally as a trusted, professional representative of the Change Governance team and help drive continuous improvement initiatives
Knowledge and Experience
Bachelor's degree in Engineering, MIS, CIS, or a related discipline
3+ years of experience in a technical role, working directly with engineering, infrastructure, or application teams
Proven ability to manage operational responsibilities independently with high accuracy and follow-through
Proficiency in data analytics, reporting, and dashboard development
Strong analytical and problem-solving skills with ability to identify root causes and implement sound solutions
Excellent verbal and written communication skills across diverse audiences
Highly organized with the ability to manage multiple concurrent workstreams and reliably deliver on commitments
Proficiency in Microsoft Office suite
Self-directed, curious learner who proactively expands skills and takes on new challenges
Preferred Knowledge and Experience
Hands-on experience in Change Governance, ITSM, or IT governance function
Experience using automation tools (e.g., Power Automate, n8n) and AI-assisted techniques to automate tasks and accelerate workflow development.
Experience in SQL, Business intelligence, and ServiceNow
ITIL 4 Foundation or COBIT 5 certification (or active pursuit of either)
Experience contributing to or leading projects with multiple dependencies
Experience contributing to or authoring Change Management policies, standards, or governance frameworks
Familiarity with AWS change environments or infrastructure-level change validation
#LI-JM1
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
