General information
Ref # 21999
Remote No
Ally and Your Career
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Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too
The Opportunity
At Ally, we're relentless about doing the right thing and delivering results that matter. In this newly created role within Operational Excellence in Customer Care and Operations (CCO), you'll support the translation of strategy into action by using digital process intelligence, analytics, and structured execution planning to support high-priority operational initiatives. You'll bring data-driven insight, organization, and coordination to complex work, helping identify opportunities, prepare initiatives for execution, and support delivery of operational improvements.
This role is ideal for someone who enjoys solving complex problems, thrives in cross-functional environments, and is motivated by turning strategic intent and process insight into tangible operational outcomes. The role may also support project or initiative management for select operational or digital process improvement efforts.
The Work Itself
Support translation of CCO strategic priorities into executable operational plans and roadmaps.
Develop execution plans, timelines, dependency maps, and readiness artifacts to support execution.
Coordinate readiness activities across people, processes, technology, and controls to ensure initiatives are prepared for delivery.
Support or lead project / initiative management for select operational or digital improvement efforts
Use digital process intelligence, process mining, and operational data to identify inefficiencies and improvement opportunities across customer and operational journeys
Document concept summaries, requirements, assumptions, operational impacts, and success measures for assigned initiatives.
Track risks, issues, dependencies, and action items, escalating concerns as appropriate.
Prepare clear, concise materials for working sessions, governance forums, and leadership updates.
Support execution of ops-contained or short-cycle initiatives, as needed.
Partner with Operational Performance & Oversight to support post-deployment outcome tracking and validation.
The Skills You Bring
Minimum Qualifications
3+ years of experience
High School Diploma or GED equivalent
Preferred Qualifications
Strong organizational skills and comfort managing multiple priorities
Ability to break down ambiguous problems and support development of clear, actionable plans
Experience using data, process analysis, or process mining tools to understand operational performance preferred
Exposure to project management, initiative coordination, or execution planning
Experience tracking risks, issues, dependencies, and action items with attention to detail
Exposure to defining or tracking success measures, metrics, or operational outcomes
Experience with Confluence, Jira, or similar work / knowledge management tools
Proficiency with Microsoft Office and process visualization, process mining, or planning tools (e.g., Visio or equivalent)
3+ years' experience within financial services or similarly regulated environments preferred
Lean, Six Sigma, or process improvement methodology experience (or exposure) preferred
How We'll Have Your Back
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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range:
Emerging: 70000
Experienced: 95000
Expert: 120000
Incentive Compensation: This position is eligible to participate in our annual incentive plan
