UC/VoIP Technician III
Location: Washington, D.C.
Clearance: TS/SCI with the ability to obtain and maintain a CI polygraph
Job Details:
- Manager VTC scheduling and provide live event support
- Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video record devices and other related end user devices
- Operate and manage equipment for presentations, sound, lighting and audio/video conferencing
- Create and manage user accounts
- Develop SOP's for utilization of conference center equipment
- Escalate IT issues to Tier III when needed
- Provide workstation (thick and thin client), VoIP device, and voice and video conference support
- Manage hardware in all stages including unpacking and setup of end user devices
- Resolve IT incidents from cradle to grave, working closely with engineering teams and other contractor stakeholders when IT issues require Tier III escalation or have external dependencies
- Install application software on end-user device workstations via scripted install packages
- Inventory management of UC deployed software and end user devices
- Provide user education and training in basic hardware and software functions
- Create and maintain documentation and SOPs to train new employees
- Use ServiceNow-based ticketing database to track, update, and close break/fix incident tickets and fulfill new requests
- Identify and execute process improvements and other enhancements that improve operational efficiency
Requirements:
- Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree
- Minimum of six (6) years of relevant experience in addition to education level
- Must possess current DoD 8570 IAT II or IAM II certification
- Experience working in a DoD or IC environment desired
- Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph
Equal Opportunity Employer/Veteran/Disabled
