UC/VoIP Engineer III
Location: Colorado Springs, CO
Clearance: TS/SCI with the ability to obtain and maintain a CI polygraph
Job Details:
- Lead and support enterprise UC projects; provid UC (VoIP/VTC/DVTC) engineering and architecture development support
- Provide a high level of technical understanding for problem solving and troubleshooting
- Provide training and support to subordinate engineers/administrators/technicians when necessary
- Interact with hardware and software vendors to address issues when necessary
- Use escalation standards and personal judgment to ensure timely resolution of problems
- Resolve escalated trouble tickets from Service Desk
- Work on-call shift rotations with other members of the department
- Deployment and troubleshooting of VOIP equipment such as Cisco UC equipment
- Deployment and troubleshooting of VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC)
- Responsible for managing very complex and/or high risk programs, and shall not serve in any other capability
- Supervise assigned technical staff, including subordinate managers
- Establish state-of-the-art techniques for designing, developing, modifying and troubleshooting highly complex computer operating hardware system
- Design UC/VoIP operating/hardware systems; formulate UC/VoIP system concepts and architecture, specific requirements, and develop implementation approaches
- Identify and direct resolution of complex hardware/software interface issues; subject matter expert on emerging technologies; direct the development of UC/VoIP systems specifications and technical documentation
- Provide technical direction for the development, engineering, interfacing, integration, and testing of all components of complex hardware/software UC/VoIP systems to include requirements elicitation, analysis and functional allocation, conducting systems requirements reviews, developing concepts of operation and interface standards, developing UC/VoIP system architectures, and performing technical/non-technical assessment and management as well as end-to-end flow analysis
- Conduct and/or approve end-to-end system trade analyses to optimize UC/VoIP system operations over its life-cycle through the proper balance of non-functional UC/VoIP system performance areas
Requirements:
- Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree
- Minimum six (6) years of relevant experience in addition to education level
- Must possess current DoD 8570 IAT II and CCNP (or equivalent) certifications
- Experience working in a DoD or IC environment desired
- Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph
Equal Opportunity Employer/Veteran/Disabled
