Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
As the most trusted brand in its industry, Docusign seeks a Director of Trust & Safety to lead all aspects of its platform protection program. Reporting to the Chief Information Security Officer, this product-focused leader will manage the development of features to proactively combat platform abuse, fraud, and activities that could harm users. The Director will lead a team of developers and analysts to build a Trust & Safety platform that leverages product data and threat intelligence to identify and detect risks. By integrating with Product and Technology teams, you will ensure the platform employs robust security by design from initial development through post-release. Ultimately, this high-visibility role requires a blend of technical expertise and leadership to safeguard Docusign products and integrate trust into the core of the platform.
This position is a people manager role reporting to the Group Vice President, Chief Information Security Officer.
Responsibility
Drive the development of product features to provide for the security, trust, and safety of the Docusign platform
Design and execute the organization's trust and safety strategies, focusing on proactive risk reduction through secure software development, code development integrating security by design and default, and tools and mechanisms to proactively combat threat actors
Build a high-performing, product-driven team focused on measurable outcomes and continuous improvement
Lead and grow a team of Trust & Safety developers, platform engineers, and data and operations analysts, fostering a culture of technical innovation, ownership, and high performance
Develop and implement technical, code-based solutions to proactively protect the platform against emerging threats and abuse patterns
Oversee the investigation and response to platform abuse and fraud, including building or leveraging tools that mitigate threat actor tactics, techniques, and procedures
Integrate product data, telemetry, threat intelligence, and indicators of compromise to establish a comprehensive risk picture and drive measurable reductions in platform abuse
Serve as a key advisor to executive leadership and support the Chief Information Security Officer in advising the Docusign Board on Trust & Safety matters
Translate technical risk into business impact, providing clear updates, trade-off discussions, and recommendations to executives, providing clear, concise, and strategic updates on product roadmaps, feature enhancements, risk posture and mitigation
Serve as the face of the Trust & Safety program across the company and the broader industry, representing Docusign's commitment to trust, safety, and security while serving as a thought leader within the community
Collaborate with AI/ML teams and supporting vendors to implement secure model development practices, including secure training pipelines, data governance, and model monitoring in support of Trust & Safety requirements
Partner with Product, Engineering, and Security leaders to embed secure-by-design and default principles into products, systems, data platforms, and workflows
Define measurable success criteria and
