Job#: 3024337
Job Description:
12+ Month Contract
Hybrid on-Site Dearborn, MI
$50-65/HR
Position Description
Job Title: Collaboration Engineer -- Collaboration Services
Overview
The Collaboration Services team is focused on delivering exceptional collaboration experiences across Ford Motor Company. The portfolio includes customer-facing offerings such as the Microsoft Teams platform (Meetings and Chat), Miro, Slido, and tools supporting MS Teams automations.
Collaboration Engineers interface directly with customers, troubleshoot and diagnose issues, perform root cause analysis, test and launch new technologies, and develop processes to support automation within our tools. A key responsibility is serving as L2 support for the Collaboration Services portfolio. This role offers hands-on experience within IT Enterprise Platform Engineering & Operations and provides deep insight into enterprise collaboration technologies.
Responsibilities
Diagnose, manage, test, and implement solutions to resolve operational issues (vendor management).
Triage escalated issues and collaborate with core teams (Ford and vendors).
Manage and prioritize incoming work.
Understand customer needs and validate proposed solutions.
Develop and launch new technologies, including AI/LLM features, API processes, and third-party MCP connection/setup.
Develop and support Azure application automation and integrations.
Assist in launching secure technologies and new features.
Utilize Agile methodologies, processes, and tools.
Participate in planning, testing, and supporting new iterations or releases for service offerings.
Manage and report on requests, incidents, and problems in ServiceNow.
Manage issues that span across multiple skill teams.
Basic Qualifications / Skills
Bachelor's Degree.
Hardware/software support experience, including SaaS technologies and vendor management.
Experience with APIs, MCP technology, Power Automate workflows, and custom Azure Bots.
Self-starter with strong technical and problem-solving abilities.
Experience with the Azure platform and Microsoft administration (policies, licensing, configuration).
Technical knowledge of IT software development and technology lifecycles.
Experience with request/incident/problem management, ticket workflows, and related tools.
Familiarity with Agile methodologies (Scrum/Kanban) and JIRA.
Understanding of architectural documentation and processes.
Experience in project management, meeting timelines, and launching secure solutions aligned with business requirements.
Ability to prioritize work, manage multiple assignments, and develop innovative solutions.
Preferred Skills
Supplier relationship experience and familiarity working with global teams.
Knowledge of security best practices, required controls, threat modeling, and risk management.
Experience working with end users and leadership in a fast-paced environment.
Skills Required
Azure, Application Support, Application Testing, Application Training, Cloud Architecture, Data Analysis, Data Management, Desktop Applications, IT Operations, IT Support, Microsoft Azure, Microsoft SharePoint, SaaS, Automation, Materials Management, Troubleshooting/Problem Solving, Systems Analyst, Testing -- Test.
Skills Preferred
Technical Customer Support, Vendor Management.
Experience Requirements
