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Added Mar 04, 2026 Business Systems Analyst - Conversational AI/IVR/IVA (45930) St. Louis, MO | Contract Apply (https://evoportalus.tracker-rms.com/LRS/applyjobcode=45930&shownonlrs=True)
For additional information on how we handle your data, seewww.LRS.com/privacy
What to do if you suspect fraud:
If you receive a suspicious offer or communication claiming to be from us, do not share any personal or financial information. You can notify us using our contact page atContact Levi, Ray & Shoup, Inc (https://www.lrs.com/contact/) .
IMPORTANT NOTES:
All legitimate correspondence from our recruiting team will only come from an email address ending in @lrs.com. We do not use generic domains like @gmail.com, @yahoo.com, or @outlook.com.
Weneverconduct interviews solely via text-based chat on Microsoft Teams, Telegram, or WhatsApp. All virtual interviews involve a scheduled video or phone call with a member of our team.
LRS willneverask a candidate for payment, fees, or to purchase equipment (e.g., laptops, software) as a condition of employment.
All genuine job opportunities are listed directly on our official careers portal atCareers (https://jobs.lrs.com/) .
Job Description
LRS Consulting Services is seeking a Hybrid Project Manager/Business Analyst for a contract opportunity. This role offers the chance to apply your skills in support of meaningful work for one of our client partners located in Stamford, CT.
LRS Consulting Services has been delivering the highest quality consultants to our clients since 1979. We've built a solid reputation for dealing with our clients and our consultants with honesty, integrity, and respect. We work hard every day to maintain that reputation.
Seeking a Project Manager with strong Business Analyst capabilities to support Chat (IVA) and digital self-service initiatives within a Customer Experience organization. This role combines structured project governance with detailed requirements development and data-driven analysis. The contractor will ensure initiatives are clearly defined, properly scoped, aligned to business objectives, and delivered successfully across cross-functional teams and vendor partners.
Responsibilities:
PMO / Delivery Governance
Lead chat (IVA) and digital messaging initiatives from discovery through launch
Develop and maintain detailed project plans including dependencies, risks, and sequencing
Facilitate Agile ceremonies including sprint planning and retrospectives
Provide structured, executive-ready status reporting
Ensure alignment to strategic priorities and measurable cost-reduction goals
Business Analysis & Requirements Ownership
Lead structured discovery sessions to clarify business objectives
Develop BRDs, functional requirements, user stories, and acceptance criteria
Document current-state and future-state workflows
Perform gap analysis to identify root causes
Ensure documentation is complete and engineering ready
Data & Performance Analysis
Analyze containment, deflection, escalation, and CSAT metrics
Partner with analytics to define success metrics
Support business case development tied to cost savings
Validate initiative performance post-deployment
Qualifications:
Must have a minimum of 3 years of project management and/or business analysis experience
Experience writing BRDs, user stories, and workflow documentation
Experience managing timelines, risks, and dependencies
Familiarity with chat platforms and digital self-service technologies
Experience in Agile/Scrum environments
Experience supporting call-reduction or cost-savings initiatives preferred
Familiarity with APIs and conversational AI frameworks preferred
Experience working with third-party vendors preferred
PMP, Agile, or Scrum certification preferred
Candidate must be able to effectively communicate in English (written & verbal)
The base range for this contract position is $50 - $70 per hour, depending on experience.
Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status or protected veteran status.
In some cases, LRS Consulting uses generative artificial intelligence ("AI") in support of our hiring processes. LRS takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact AI.Questions@lrs.com with any questions.
What to do if you suspect fraud:
If you receive a suspicious offer or communication claiming to be from us, do not share any personal or financial information. You can notify us using our contact page atContact Levi, Ray & Shoup, Inc (https://www.lrs.com/contact/) .
IMPORTANT NOTES:
All legitimate correspondence from our recruiting team will only come from an email address ending in @lrs.com. We do not use generic domains like @gmail.com, @yahoo.com, or @outlook.com.
Weneverconduct interviews solely via text-based chat on Microsoft Teams, Telegram, or WhatsApp. All virtual interviews involve a scheduled video or phone call with a member of our team.
LRS willneverask a candidate for payment, fees, or to purchase equipment (e.g., laptops, software) as a condition of employment.
All genuine job opportunities are listed directly on our official careers portal atCareers (https://jobs.lrs.com/) .
