Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description:
At Regions, the Information Technology Application Support Manager oversees application support for a department or group within the company.
Primary Responsibilities
Manages a team of analysts responsible for supporting various software systems and end-user assistance, ensuring that proper documentation is maintained
Obtains information on application design and functionality to propose solutions to end users with a Functional Define Specification, signed off by the application architect and application engineer
Assists with elevated client inquiries concerning software operation and troubleshoots system software and operator complications
Manages routine and critical processes and workflows to proactively identify problem trends
Supports application implementations and configurations, including administration setups, business rules, validation rules, Business Intelligence (BI) dashboards, and Structured Query Language (SQL) reporting
Oversees root cause analysis and develops technical solutions to production related application errors
Facilitates application testing in various environments
Monitors service releases, patches, requests, and customizations which may include regulatory and compliance mandatory dates
Oversees most processes and acts as a procedural expert regarding policies, guidelines, or processes
Assists with team adherence to Regions Enterprise Project Management Tool (REPMT) procedures on Strategic Initiative Approval Committee (SIAC) and non-SIAC work
Acts as a subject matter expert (SME)
Meets with Senior Leadership including both Information Technology and BU making sure that regular updates are given concerning personal, team and all work-related work
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
This position is incentive eligible.
Requirements
Bachelor's degree in a related field and four (4) years of relevant experience
Experience as a team leader
Skills & Competencies
Ability to learn additional systems as needed
Ability to research, analyze data, and derive facts
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Strong work ethic and self-motivation
Previous experience with Empower (Dark Matter)
experience with migration from self-hosted to hosted Empower, a plusDemonstrated experience with Agile methodologies
Experience with Wolters Kluwer , third-party legal document vendor, to ensure documents required for mortgage legal compliance function correctly in the hosted solution.
Strong understanding ofmortgage and equity lending processes and terminology.
Position Type
Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum:
$118,427.10 USD
Median:
$151,180.00 USD
Incentive Pay Plans:
This role is eligible to participate in the annual discretionary incentive plan. Employees are eligible to receive a discretionary award based on individual, business, and/or company performance.Opportunity to participate in the Long Term Incentive Plan.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
https://www.regions.com/about-regions/welcome-portal/benefits
Location Details
Riverchase Operations Center
Location:
Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
