Manager, Advanced Analytics and Reporting
Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to create powerful content and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
Adobe's Customer Solutions (ACS) organization is looking for a Manager, Advanced Analytics and Reporting to lead a team that builds intelligent tools / reports and dashboards, workflows, and ML/AI pipelines driving actionable insights across our Digital Experience business. You will combine technical leadership with people management, guiding a high-performing team that delivers data products to improve adoption, retention, and value realization for our customers.
What You'll Do
Lead and Develop Teams: Manage and mentor a team of data science engineers and analysts, ensuring a balance of technical depth and business relevance.
Business Insights and Storytelling: Own reporting and analysis of customer success metrics (renewal, adoption, churn risk). Translate data into compelling narratives and actionable recommendations for executives and multi-functional leaders.
Data Architecture and Systems: Ensure large datasets are consolidated, cleansed, and integrated across multiple sources to support reliable, enterprise-wide analytics.
AI/ML Engineering: Oversee the design and deployment of scalable ML/AI workflows, predictive models, and LLM-powered agents to automate insights and deliver next-gen customer intelligence.
Multi-Functional Partnership: Collaborate with Customer Success, Engineering, Professional Services, and other DX organizations to align data solutions with business priorities.
Operational Excellence: Drive continuous improvement in analytics processes, governance, and system scalability.
What You'll Need to Succeed
Bachelor's or graduate degree in Computer Science, Data Science, Business, or related field.
8+ years of experience in data science, business intelligence, or data engineering roles.
5-7 years of proven people management experience, including hiring, mentoring, and developing diverse technical and analytical teams.
Experience creating dashboards, reports, and data visualizations for executive audiences (Power BI, Tableau, Adobe Workspace).
Strong expertise in Python, SQL, Spark, and cloud platforms (Azure, AWS, GCP).
Proven track record of deploying ML/AI models and building scalable data solutions.
Good communication skills: ability to tell the data story, influence decisions, and partner effectively with senior leaders.
Knowledge of business processes in SaaS, Customer Success, or customer experience domains.
Strong organizational and project management skills, with the ability to inspire change and deliver outcomes in dynamic environments.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact,... For full info follow application link.
Adobe is an equal opportunity employer. We welcome and encourage div
ersity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.
