Description
NexTech Solutions (NTS) is a team of experts and engineers who understand the challenges that organizations face in finding and implementing the best technologies and IT solutions to meet mission requirements. We work with our government customers in defense and civilian agencies to identify new technologies.
The Opportunity
NTS is seeking an OSINT Analyst to serve as a Field Service Representative (FSR) to support users across multiple customer facilities. This role emphasizes OSINT tradecraft and guiding users through complex, multi-step analytical workflows, while capturing field feedback to inform product improvements.
Key Responsibilities (*Essential Functions)
Serve as the traveling, customer-facing technical representative for deployed software
Support multiple customer facilities across the Virginia/DC region (up to 25% travel)
Guide technical and non-technical users through complex OSINT workflows and tools
Deliver training sessions, workflow demonstrations, and user onboarding
Troubleshoot user issues and coordinate fixes with internal engineering teams
Document user challenges, best practices, and operational patterns; relay actionable feedback
Assist with configurations, updates, and basic operational maintenance as required
Ensure compliance with security and operational policies at each facility
Requirements
Fluency in English (written and spoken)
Must have active Secret or higher T/S Security clearance preferred
Education
Bachelor's Degree in a relevant field; or equivalent combination of education and experience.
Required Skills, Experience and Abilities
3+ years in customer-facing technical roles (FSR, FDE, Solutions Engineer, Technical Trainer, or similar)
Hands-on experience with OSINT tools, public data sources, and analytical workflows
Demonstrated ability to explain and guide users through multi-step, mission-critical workflows
Preferred Qualifications
Strong troubleshooting, communication, and stakeholder management skills
Physical Demands and Work Environment
The physical demands and work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Prolonged periods of sitting at a desk and working on a computer.
Ability to lift up to 15 pounds on occasion (e.g., transporting laptop, presentation materials, or small equipment).
Frequent use of hands and fingers for typing, writing, and handling documents.
Clear vision and hearing required for meetings, presentations, and communication.
Ability to travel domestically and internationally up to 25% of the time, which may include extended periods of standing, walking, or navigating airports and government
facilities.
Ability to sit or stand for long periods of time.
Comfort operating independently across multiple customer sites; flexibility to travel up to 25%
Professional office environment with standard office equipment (computers, phones, printers).
Frequent interaction with clients, executives, and government officials in both in-person and virtual settings.
Fast-paced, deadline-driven environment requiring adaptability and responsiveness.
Work may occasionally be performed in secure government facilities, requiring adherence to security protocols.
Work may be conducted in laboratory, workshop, office, and field environments with varying conditions
