Job Description:
Collaboration Services Job Description The Collaboration Services team is focused on delivering amazing experiences. The Collaboration Services portfolio includes several customer-facing product offerings such as the MS Teams portfolio (Meetings and Chat), Miro, Slido, and tools to support MS Teams automations. The primary responsibilities of collaboration engineering include interfacing directly with the customers of the services, troubleshooting and diagnosing issues, performing root cause analysis, testing and launching new technologies and developing processes to support automation in our tools. Another key responsibility is to serve as L2 support for our service portfolio. This role is an opportunity to gain detailed insight into collaboration tools that are used across and get hands-on experience in IT Enterprise Platform Engineering & Operations.
Responsibilities:
Diagnose, manage, test, and implement solutions to resolve operational issues (vendor MGMT)
Triage escalated issues and work together with core teams (vendors)
Manage and prioritize the flow of work
Understand customer needs and validate solutions
Develop and launch new technologies, such as AI/LLM features, API usage/processes and 3rd party MCP connection/setup
Develop and support Azure application automation and integrations - Assist in launching secure technologies and features
Utilize Agile methodologies, processes, and tools
Participate in planning, testing and supporting new iterations/releases for the service offerings
Manage and report out on requests, incidents, problems in ServiceNow - Manage issues that span across skill teams
Basic Qualifications/Skills:
Bachelor's Degree
Hardware/Software support, experience with SaaS technologies & vendor management
Experience with API's, MCP technology, Power Automate workflows and custom Azure BOTs
Self-starter with a technical and problem-solving mindset
Experience with Azure platform and Microsoft administration (policies, licensing, configuration)
Technical knowledge of IT software development cycle; Technology lifecycle
Experience with request/incident/problem management, ticket workflows and tools
Familiarity with Agile Methodologies (Scrum/Kanban) and the JIRA tool
Understanding of Architectural documentation and processes
Experience in project management, meeting timelines and launching secure solutions correlating to business requirements
Ability to prioritize work, manage multiple assignments and develop innovative solutions
Preferred Skills:
Supplier relationship experience and familiarity working with global teams
Knowledge of security best practices, required controls, threat modeling and risk management
Experience working with end users and leadership in a fast-paced environment
Skills Required:
Azure, Application Support, Application Testing, Application Training, Cloud Architecture, Data Analysis, Data Management, Desktop Applications, IT Operations, IT Support, Microsoft Azure, Microsoft Sharepoint, SaaS, Automation, Materials Management, Troubleshooting (Problem Solving), Testing - Test, Systems Analyst
Skills Preferred:
Technical Customer Support, Vendor Management
Experience Required:
Senior Specialist Exp: 7+ experience in relevant field.
Education Required:
High School Diploma / GED, High School Student
Education Preferred:
Bachelor's Degree
#LI-CP1 #LI-Hybrid
What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
