Centrus is seeking a Senior Support Analyst to join our dynamic IT team. In this role, you will provide intermediate-level technical support, ensuring smooth operations across our systems and applications. You'll handle escalated issues, troubleshoot complex problems, and collaborate with cross-functional teams to deliver exceptional service. You will participate in budget development and task planning activities with IT management and staff.
What You'll Do
Work within our ticketing system to ensure proper tracking of all issues.
Provide tier-2 technical support for desktops, networks, and business applications.
Diagnose and resolve moderately complex hardware and software issues.
Install and configure operating systems, applications, and peripherals.
Maintain accurate documentation of support activities and system configurations.
Assist in deployment and maintenance of IT systems and infrastructure.
Collaborate with support teams for escalations.
Participate in on-call rotation for after-hours support.
Develop How-to guides for frequently asked questions.
Document and update procedures used by IT.
Collaborate with developers to automate procedures to ensure accuracy and uniformity across all user systems.
Collaboratively analyze system, network, and application usage and plan for growth and increases in capacity.
Participate in projects and initiatives.
What We're Looking For
Education: Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
Experience: 2-4 years in IT support roles.
Certifications: CompTIA A+, Network+, or etc.
Skills:
Strong troubleshooting and problem-solving abilities.
Strong proficiency in Windows OS administration and troubleshooting.
Experience using Active Directory, Group Policy, and Windows-based applications.
Administer system and network user accounts.
Familiarity with ticketing systems and remote support tools.
Hands-on experience with Microsoft Intune for device enrollment, compliance policies, and application deployment.
Ability to troubleshoot VPN connectivity issues and ensure secure access for remote workers.
Communicate effectively to end users proper enterprise security principles, including least privilege, password management, patch management, and other cyber security policies.
Ability to identify and escalate common threats such as phishing, malware, and unauthorized access.
Familiarity with best practice compliance standards and data protection policies.
Excellent communication skills for non-technical users.
Ability to obtain and maintain DOE 'Q' clearance.
Preferred Qualifications
Active DOE 'Q' clearance.
Familiarity with Cisco IOS and Layer 2 switching.
Familiarity with NIST SP 800-172 and NIST 800-53.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
This position will require a pre-employment background check and a pre-employment drug test.
Centrus Energy and all subsidiaries shall abide by the applicable legal requirements. We prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin.
This position requires the successful candidate to obtain and maintain a Q security clearance. Candidates for positions requiring a security clearance are required to be tested for the absence of any illegal drug as defined in 10 CFR 707.4 prior to an offer of employment being made. In addition, once employe, employees will become part of a random drug testing program and may also be tested in the event of any incident causing injury or causing damage to property, or if it is determined that there is a reasonable suspicion the employee is under the influence of drugs or alcohol. This position will require preemployment background check on the part of the Company and in order to receive a Q security clearance, a background investigation by the Federal government. Subsequent Federal government reinvestigations may be required.
Centrus Energy Corp. is an Equal Opportunity Employer
Job Identification: 407
Job Schedule: Full time
Degree Level: Bachelor's Degree
Job Shift: Day
