This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/7350607
WE'RE GROWING! JOIN US! (A People-First Company!) A Security Command
Center (SCC) Operator/Analyst monitors, detects, and responds to
physical and technical security threats by managing surveillance (CCTV),
access control, and alarm systes. They act as the central communication
hub, coordinating emergency responses, dispatching personnel, and
documenting incidents to protect assets, personnel, and facilities.
Key Responsibilities
Surveillance & Monitoring: Continuously monitor CCTV, alarm
systems (fire, panic, intrusion), and access control systems.
Incident Response: Identify, analyze, and initiate immediate
response to security breaches, emergencies, or safety incidents.
Dispatching: Communicate with and dispatch security officers,
emergency responders, or law enforcement to incident locations.
Reporting & Documentation: Maintain detailed, accurate logs of
all activities, including daily reports, incident reports, and
visitor logs.
Communication Hub: Answer incoming phone calls, radio calls, and
emails, handling them professionally.
System Maintenance: Monitor and troubleshoot security technology
to ensure functionality.
Common Qualifications & Skills Education: High School Diploma or
equivalent; some positions prefer a degree in criminal justice or a
related field.
Experience: Previous experience in security, dispatching, or a
command center environment (typically 1-3 years).
Technical Skills: Proficiency in security software (VMS, access
control), MS Office suite, and radio communication protocols.
Soft Skills: Strong communication, calm under pressure, critical
thinking, and the ability to multitask in high-stress situations.
Requirements: Must pass background checks and, in some cases,
maintain a security clearance.
Work Environment
Typically a 24/7, high-paced control room setting (SOC/GSOC)
requiring shift work, including nights, weekends, and holidays.
Requires long periods of sitting and focused attention to screens.
