SUMMARY: This position is responsible for providing computer network
support to operational computer networks. DUTIES AND RESPONSIBILITIES: ?
Assemble and configure network components and associated services. ? Set
up and maintain basic network operation, including assembly of network
hardware, and assistance to the network administrator. ? Perform network
troubleshooting to isolate and diagnose common network problems. ?
Upgrade network hardware and software components as required. ? Install,
upgrade, and configure email, network printing, directory structure,
rights, security, software, and file services. ? Provide user with
computer and network technical support. ? Respond to needs and questions
of users concerning their access of network resources. ? Establish
network users, user environments, directories, and security for networks
being installed. ? Manage and maintain SonicWALL firewall (or subsequent
firewall technologies) and its associated features: VPN, Guest internet
access, Wireless Access Points, Gateway Anti-Virus/Anti-SPAM and any
other measures, devices, or applications to ensure network security and
protection from external network threats. ? Act as back up support for
Network System Analyst. ? Share responsibility for Windows network
security systems both on premise and cloud based. ? Provide support to
other ZDUSA locations in respect to VPN and SAP connectivity. ? Monitor
and recommend new and/or upgraded technologies in respect to maintaining
cybersecurity threat protection. ? Perform other duties as required or
requested. SUPERVISORY RESPONSIBILITES: ? None EDUCATION AND EXPERIENCE:
? Bachelor?s degree in computer networking or related technologies from
a four-year college or technical school; or 5 years related experience
and/or training or equivalent combination of education and experience.
QUALIFICATIONS: ? Possess knowledge of SonicWALL (firewalls) and
routing/switching, internet software such as Internet Explorer, Firefox
and JavaScript, Inventory software, barcode scanning or manufacturing
software, MS Word, Excel, PowerPoint, and Access. ? Strong overall
knowledge of Microsoft?s full software family, both on-premise and/or
cloud based. ? Knowledge of principles, operations, and capabilities of
high-speed communications network hardware, software and protocols;
maintenance, monitoring and control of communications system controls. ?
Must have the ability to effectively present information and respond to
questions from groups of managers, clients, customers and general
public. PHYSICAL DEMANDS AND WORK ENVIRONMENT: ? Work environment
consists of office setting and occasionally a manufacturing setting that
may be exposed to noise, varying temperatures, smells, and chemicals. ?
May work near moving mechanical parts up to 1/3 of the time. ? May work
in high precarious places up to 1/3 of the time. ? May be exposed to
varying noise levels from quiet to very loud about 1/3 of the time each.
