Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftljob=00055577
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
Applications must be filed at:https://capps.taleo.net/careersection/ex/jobdetail.ftljob=00055577We endeavor to maintain timely communication with all applicants by updating application statuses as promptly as possible. For the most accurate and up-to-date information about your application, please log in to the CAPPS application portal regularly to monitor status changes or updates.Please note that this job posting can be closed without noticeand earlier than the closing date indicated in the postingif a suitable candidate is found. We encourage applicants to submit and complete the application promptly.Are you ready to grow, make a positive impact If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptrollerand#8217;s Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! The Comptrollerand#8217;s office serves virtually every citizen in the state. As Texasand#8217; chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service.Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.Clickhereto see an inside look at the Texas Comptrollerand#8217;s office!ABOUT THE DivisionGeneral descriptionWe're looking for a motivated and eager individual who can work in a 24 X 7 X 365 environment to complement our Information Technology division. The day-to-day responsibilities will involve collaborating with a team that produces confidential print reports, perform quality control measures, manages and monitors thousands of mainframe jobs. This individual will have the opportunity to train and work with multiple IT teams including programmers, Microsoft products/servers, and multiple security groups, allowing growth and advancement opportunities based on your skillsets, work ethic, initiative and interests.If you thrive in a team environment, demonstrate initiative, can work day/evening shifts, and pride yourself on quality work, apply today!Work HoursClient Service and Operations is 24 X 7- 365 days a year shop. Day Shift work hours may vary based on position. Examples of operational position are 5:45 AM to 6:15 PM and Night Shift work hours are from 5:45 PM to 6:15 AM and include two weekdays off each week and a three-day weekend off every other week on a rotational basis. While other positions can be Mon- Friday 6am- 6pm for a duration of an 8-hour shift. This position does require rotating on call services. Hours may change based on business need.
Qualifications: Minimum Qualifications:and#8226; Graduated with a high school diploma or GED.and#8226; One (1) year of work experience providing desktop workstation support, print shop operations or Customer Service Support answering customer calls/questions.Preferred Qualifications:and#8226; Graduated with an Associateand#8217;s or higher degree in IT-related field, computer science, Computer Information Systems, Math, Science, or Economicsand#8226; Win 11 or most current Operating Experienceand#8226; Working with Microsoft 365 or most current version within last 2 yearsand#8226; Working in a large print shop environment within the last 5 yearsand#8226; Working in a mainframe environmentLicenses/Certifications (Preferred):and#8226; ITIL certificationand#8226; Help Desk Analyst Certificationand#8226; Control M Certificationand#8226; Microsoft CertificationIn this role you will:and#8226; Provides technical support for hardware software and applications.and#8226; Answer and track customer calls and issues via an automated tracking tooland#8226; Communicates information to customers, including ticket status.and#8226; Provides quality customer service for all customers in resolving problems, ensures customer satisfaction and documenting the reported problemsand#8226; Notifies management of problems with processing and follows standards and procedures in correcting the problem or in transferring to the appropriate personnel for corrective actions.and#8226; Assists with developing and documenting Standard Operating Procedures, production and user testing.and#8226; Works and coordinates with vendors and customers, follows proper chemical handling procedures and investigates, researches and troubleshoots unusual and technical production problems.and#8226; Assists with work production and reports failures and/or abnormalities for ensuring proper procedures for various outputs are followed along with Initiating commands to run jobs for customers.and#8226; Performs preventative maintenance on equipment according to contractual agreementand#8226; Assists with researching outside sources for known solutions to increase agency knowledgebase.and#8226; Assists in testing new procedures.and#8226; Ensures proper security measures are used with CPA and non CPA personnel (badges and log book sign ins) and monitors and responds to fire and weather alarms, bomb threats, and power outages with existing operating procedures.and#8226; Provides reporting and distribution of reports to customers and management as assignedand#8226; Performs other related duties as assignedMaximize Your Earnings!At the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start. See our benefits offeringIf you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!Important Note to the Candidate:Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.MILITARY PREFERENCETo receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentationto this job application.https://hr.sao.texas.gov/CompensationSystem/JobDescriptionsClick on the occupational category for the position.Additional MOS can be found at the State Auditorand#8217;s Office,Military Crosswalk Guide.The Texas Veterans Commission provides helpful employment information. Go to:http://www.texasskillstowork.com,http://www.onetonline.org,https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/orwww.careeronestop.orgfor assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.Applications submitted through Work in Texas:Work In Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.The Comptrollerand#8217;s Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, nation
