SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today's evolving workplaces. With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally.
The Senior Analyst, Business Intelligence delivers analysis, insights and reporting for SHRM's internal business units, including membership, marketing, finance, and events teams. This role is responsible for understanding SHRM's data systems and business processes related to membership and translating complex data into accurate, actionable insights that inform decisions across the organization.
Responsibilities
Analyze large data sets from multiple sources to identify trends, drivers, root causes, and business improvement opportunities, and visualize those findings using traditional and digital data visualization tools.
Lead analysis and reporting of SHRM's customer data to support decision-making across membership, marketing, finance, events and other teams.
Build, maintain, and troubleshoot dashboards and reports using tools like Tableau, Power BI, and Alteryx and SQL.
Enhance and standardize data collection processes and procedures ensuring consistent governance
Partner with business stakeholders to understand questions, validate results and translate data into clear, actionable insights, reports or dashboards.
Support a fact-based & data-driven culture by delivering timely, trusted analysis that informs planning and investment decisions
Other duties and projects as assigned.
Education & Experience Requirements
Required
Bachelor's degree in Computer Science, Data Analytics, Business, Marketing, or equivalent practical experience
At least five (5+) years of hands-on analytics experience working with large or complex datasets
Experience analyzing membership, customer, or product-based data
Experience working in a highly matrixed organization with multiple stakeholders
Hands-on experience building, maintaining, and troubleshooting dashboards using PowerBI, Alteryx, SQL and/or Tableau
Advanced experience developing SQL queries and scripts and leveraging data lakehouse and warehouse environments to support analytics and insights (Snowflake, MS Fabric etc.)
Ability to validate data, identify discrepancies, and ensure reporting accuracy
High attention to detail and commitment to data quality while managing multiple priorities
Clear verbal and written communication skills
Ability to work independently and collaboratively within a team
Preferred
Demonstrated experience in data storytelling and communicating insights to non-technical audiences
Experience working with customer or member demographics data
Tableau Desktop Certification or Microsoft Certified: Power BI Data Analyst Associate
Exposure to cloud-based data platforms such as Google Cloud Platform, BigQuery, or Microsoft Fabric
Exposure to predictive or advanced analytics techniques
Experience with Adobe's MarTech stack (specifically, Adobe RT-CDP, Adobe Analytics, Customer Journey Analytics and/or Journey Optimizer) is a plus
Ability to build and maintain strong working relationships across teams and reporting lines
Physical Requirements
This position operates in a typical office environment and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include:
Prolonged periods of sitting at a desk and working on a computer.
Frequent use of hands and fingers for typing, handling documents, and using office equipment.
Occasional standing, walking, bending, and reaching.
Ability to lift and carry up to 30 pounds as needed.
Clear verbal and written communication skills for effective interaction with colleagues and stakeholders.
Work Environment
Hybrid Schedule (3 Days In-Office / 2 Days Remote):
This position follows a hybrid work schedule, with Tuesday through Thursday in office and Monday and Friday remote. Employees must be available during standard business hours, with core hours beginning between 8:00-9:00 a.m. and concluding between 5:00-6:00 p.m. local time.
LI
The hiring range for this position is $90,000 to $120,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. SHRM offers a competitive and comprehensive total rewards package. The benefits for this position include professional growth and development, health, dental, vision, well-being, health savings, flexible spending, retirement, open leave, and annual discretionary bonus and incentives.
Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran's status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.
SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran).
We do not sponsor applicants for work visas.
Job Details
Job Family 00 - Data & Analytics
Job Function 00 - Premium
Pay Type Salary
