SUMMARY: This position is responsible for providing computer network
support to operational computer networks. DUTIES AND RESPONSIBILITIES:
Assemble and configure network components and associated services. Set
up and maintain basic network operation, including assembly of network
hardware, and assistance to the network administrator. Perform network
troubleshooting to isolate and diagnose common network problems.
Upgrade network hardware and software components as required. Install,
upgrade, and configure email, network printing, directory structure,
rights, security, software, and file services. Provide user with
computer and network technical support. Respond to needs and questions
of users concerning their access of network resources. Establish
network users, user environments, directories, and security for networks
being installed. Manage and maintain SonicWALL firewall (or subsequent
firewall technologies) and its associated features: VPN, Guest internet
access, Wireless Access Points, Gateway Anti-Virus/Anti-SPAM and any
other measures, devices, or applications to ensure network security and
protection from external network threats. Act as back up support for
Network System Analyst. Share responsibility for Windows network
security systems both on premise and cloud based. Provide support to
other ZDUSA locations in respect to VPN and SAP connectivity. Monitor
and recommend new and/or upgraded technologies in respect to maintaining
cybersecurity threat protection. Perform other duties as required or
requested. SUPERVISORY RESPONSIBILITES: None EDUCATION AND EXPERIENCE:
Bachelors degree in computer networking or related technologies from
a four-year college or technical school; or 5 years related experience
and/or training or equivalent combination of education and experience.
QUALIFICATIONS: Possess knowledge of SonicWALL (firewalls) and
routing/switching, internet software such as Internet Explorer, Firefox
and JavaScript, Inventory software, barcode scanning or manufacturing
software, MS Word, Excel, PowerPoint, and Access. Strong overall
knowledge of Microsofts full software family, both on-premise and/or
cloud based. Knowledge of principles, operations, and capabilities of
high-speed communications network hardware, software and protocols;
maintenance, monitoring and control of communications system controls.
Must have the ability to effectively present information and respond to
questions from groups of managers, clients, customers and general
public. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Work environment
consists of office setting and occasionally a manufacturing setting that
may be exposed to noise, varying temperatures, smells, and chemicals.
May work near moving mechanical parts up to 1/3 of the time. May work
in high precarious places up to 1/3 of the time. May be exposed to
varying noise levels from quiet to very loud about 1/3 of the time each.
