Job Description
Insight Global is hiring for multiple locations across Stuttgart, Germany; Honolulu, HI; Colorado Springs, CO; Vandenberg, CA; Ft. Hood, TX; Tacoma, WA; Ft. Bragg, NC, Virginia Beach, VA, and Washington, DC. We are seeking skilled operations and intelligence professionals with experience using advanced data integration platforms to join our team.
As a Field Service Representative (FSR) Analyst, you will play a critical role in supporting our client's mission by enabling the successful adoption and utilization of their technology solutions. This position involves working directly with end users to train, mentor, troubleshoot, and optimize workflows, ensuring seamless integration and adoption of tools into operational environments for various government customers and end users. You'll collaborate closely with analysts and technical teams to develop new use cases, resolve technical challenges, and provide actionable feedback for system improvements. These roles are highly interactive and require strong communication skills, adaptability, and a customer-first mindset. The ideal candidate will be able to train and mentor both technical and non-technical users.
Core Responsibilities
Deliver hands-on and classroom training for analysts and operators
Embed with user teams to understand workflows and identify gaps
Assist in building dashboards and guiding users through data-driven solutions
Respond to Help Desk inquiries and escalate issues as needed
Diagnose and resolve technical issues quickly and effectively
Document activities, issues, and resolutions; support system upgrades
Provide detailed feedback to improve system functionality and user experience
Stay current on platform capabilities and best practices
Pay Range: Pay will be hourly and varies by level of experience and location. Average Range: ~$35-89/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
Secret Clearance or higher
2+ years supporting Military/Special Operations/Law Enforcement (preferably DHS (CBP, ICE, HSI, TSA, DHS I&A, or Coast Guard)
Experience with Palantir products -
Palantir Gotham experience (building ontologies and workshop applications); Maven (MSS) is also preferred
Prior experience training users (software platforms) and briefing high-ranking military officials
Experience integrating intelligence capabilities to support operations
Willingness to travel domestically and internationally (~25%) - Experience with system testing, troubleshooting, and performance optimization
Technical proficiency with Python, Java, and/or JavaScript/typescript
Strong interpersonal skills and ability to build trust with end users
