Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
As an Accounts Receivable Analyst you will be responsible for daily contact with our internal/external customers, collecting receivables and reconciling disputes. The right candidate will excel at controlling past due amounts through complex situations while keeping customer goodwill; driving results in a rapidly changing environment and identifying opportunities to reduce manual tasks.
This position is an individual contributor role reporting to the Accounts Receivable Supervisor.
Responsibility
Analyze information and communicates to supervisor as needed to determine next course of action
Own customer collections accounts in North America and creates streamlined processes through automation
Provide timely resolution of past due and disputed items with customers to ensure continued relationship
Collaborate with customer, sales and management to resolve various issues
Manage refunds, account adjustments and write offs in accordance with company policies
Reconcile customer accounts
Maintain detailed records of interactions with customers including follow up dates and next steps
Identify resolution of larger scale issues which are negatively impacting customer experience
Manage 3rd Party Collections and Bankruptcy in accordance with company procedures
Perform other duties as assigned
Job Designation
Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
Minimum of 5 years collection experience
Experience with Salesforce or CRM
Knowledge and experience working with MS Office Suite including Excel, Access, Oracle, Essbase, SQL and VBA skills
Preferred
Strong problem-solving skills and ability to maintain confidential financial files
Excellent verbal and written communication skills
Fluency in Spanish and English in speaking and writing
Excellent negotiation skills, ability to gain trust and confidence with customers, management and peers
Sense of urgency in delivery and prioritization of tasks
Proven history of successful dispute reconciliation/troubleshooting
Effectively manage workload to a deadline
Ability to identify root cause issues, offer possible solutions and/or next course of action through data analysis
Experience working in a public company
Knowledge of collection principles with ability to reconcile credits debits
Collaborative, positive, team player with commitment to outstanding customer service with external and internal stakeholders
Experience working in fast-paced, high volume, high growth atmosphere
Experience with Oracle or large ERP
Knowledge of standard software BA/BS degree
Wage Transparency
Pay for this position
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