About Us
Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.
At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org.
About the Role
Kitsap Credit Union is growing and searching for an Intelligent Workflows Analyst. The Intelligent Workflows Analyst plays a key role in supporting enterprise-wide process transformation efforts. Reporting to the Director of Intelligent Workflows, this role is responsible for conducting process discovery, analyzing operational workflows, and identifying opportunities for optimization, automation, and compliance enhancement. The Analyst collaborates across departments to gather insights, document current-state processes, and contribute to future-state designs that align with the credit union's strategic goals for efficiency, scalability, and member value.
Quick Facts
Reports to: Director, Intelligent Workflows
Employment Type: Exempt, Full-Time, Hybrid
Salary Range: $77,992.80 - $85,000 depending on experience
Bonus Target: 7% potential incentive of base pay
Working Hours: Monday - Friday 8AM - 5PM
Grade: 10BC
Industry: Banking
Principal Accountabilities
Process Discovery & Documentation
Conduct interviews, workshops, and observations to capture current-state workflows
Create detailed process maps, swimlane diagrams, and documentation using BPM tools
Maintain and update the enterprise process inventory in alignment with strategic priorities
Analysis & Insight Generation
Identify inefficiencies, redundancies, and compliance risks within existing workflows
Perform root cause analysis and contribute to gap assessments led by the Director
Support cost-benefit analyses and ROI modeling for proposed improvement
Optimization & Automation Support
Collaborate with automation teams to identify workflows suitable for tools like Power Automate and UiPath
Assist in defining business requirements and test cases for automation initiatives
Monitor post-implementation performance and recommend iterative enhancements
Stakeholder Engagement
Partner with business units to validate findings and co-create future-state designs
Present insights and recommendations through visual aids such as dashboards and decision trees
Support change management efforts by documenting impacts and training needs
Compliance & Best Practices
Ensure process documentation aligns with regulatory requirements (e.g., Regulation CC, BSA/AML)
Benchmark internal processes against industry standards and best practices
Contribute to the development of governance models and performance metrics
Required Skills and Abilities
Excel
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