About DAT
Discover your future at DAT Freight & Analytics, where innovation meets impact. For over four decades, DAT has been at the forefront of transportation and logistics, helping businesses move freight with greater efficiency and confidence. We are a technology company that removes uncertainty from freight for truckers, brokers, and shippers every day. Our advanced tools and data intelligence empower professionals to make smarter decisions, optimize costs, and operate more successfully. Through the industry's largest digital freight marketplace and insights derived from over $1 trillion in freight transactions, we provide the mission-critical information that keeps supply chains running smoothly across the country. DAT is proud to be an award-winning workplace that fosters innovation, celebrates success, and values professional growth. With strategic offices in Beaverton, Oregon, Denver, Colorado, Springfield, Missouri, and Bangalore, India, our teams collaborate to solve the transportation industry's most complex challenges. Ready to shape the future of freight technology Learn more atdat.com/company.
Application Deadline: 9/30/2025
The Opportunity
DAT Outgo is looking for a Operations Analyst to join our Operations team in Seattle, WA.
The Operations Analyst is responsible for executing and improving day-to-day transactional workflows across the factoring lifecycle and collections process. In addition to handling core operational functions such as invoice processing, payment reconciliation, and delinquency management, this role is empowered to design and build internal programs (such as quality assurance) and to work cross-functionally with Product and Engineering teams to influence and enhance backend tools used by operations.
This role is ideal for a detail-oriented, systems-minded individual who is comfortable bridging execution with strategy and helping shape scalable, tech-enabled operational processes.
What You'll Do
Transactional & Core Operational Execution
Oversee a 50 person BPO team in managing daily factoring operations, including carrier account setup, invoice submission and verification, funding, and reconciliation.
Ensure timely and accurate processing of payments, resolving discrepancies and coordinating with internal teams for issue resolution.
Oversee and evolve past-due invoice management strategies to reduce delinquency and optimize cash flow.
Collections Management
Lead collections process design and daily execution across all delinquency stages.
Support and oversee a small team of BPO collections specialists, including onboarding, training, QA, and case escalation.
Handle high-risk or complex payment challenges, engaging directly with clients or debtors as needed.
Program & Process Ownership
Build and launch foundational operational programs such as Quality Assurance frameworks to drive consistency and compliance.
Establish performance benchmarks and review mechanisms for process quality and BPO adherence.
Identify opportunities for workflow improvement and standardization across teams.
Product & Engineering Partnership
Act as an operational voice in backend product development by surfacing user pain points, inefficiencies, and feature needs.
Partner with Product and Engineering to test, validate, and iterate on new tools and enhancements supporting operational workflows.
Champion internal tools adoption by creating feedback loops and process documentation.
Analytics & Reporting
Monitor and analyze key operational metrics including invoice turnaround times, funding accuracy, collection success rates, and QA performance.
Generate and present insights, dashboards, and recommendations to senior leadership.
Drive continuous improvement through data-informed decision-making.
The Skills and Experience You'll Bring
Bachelor
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