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Are you passionate about the power of AI to transform customer experiences
Join T-Mobile's innovative AI Solutions team as a Sr Product Owner, where you'll be at the helm of next-gen AI technologies that are reshaping how we serve and support millions of customers.
As a strategic problem solver and hands-on collaborator, you'll partner with cross-functional teams to deliver intelligent, scalable AI-driven products that elevate our customer support journey. You'll translate visionary ideas into product roadmaps, prioritize features solving problems, and champion innovation from conceptualization through execution.
In this role, you'll drive impactful initiatives across conversational AI, intelligent automation, agent assist, and predictive support-all while playing a key role in advancing T-Mobile's AI-first support strategy. Your work won't just optimize operations-it'll redefine what "Un-carrier" support feels like.
If you thrive at the intersection of technology, strategy, and human-centered design, and love turning complexity into elegant solutions, apply now!
We are a team encouraging innovation and advocate an agile and open approach, truly working and playing in the Un-carrier way!
Responsibilities:
Build, maintain, sequence and prioritize Agile (Scrum / Sprint) team backlog, with input from customer, Product Manager, System Architect/Engineering and other partners.
Collaborate with Agile team and writes user stories and requirements including acceptance criteria and acceptance tests, typically for 1 or 2 (max) Agile / Scrum teams.
Review and accept completed user stories, being accountable and responsible for user story quality and performance in production environment.
Coordinate user story, functional, and technical dependencies with other Product Owners throughout each iteration and Program Increment.
Education and Work Experience:
Bachelor's Degree (Required)
4-7 years Relevant Product Management, Product Owner, Business Analyst, and System Analyst or Architecture/Software Engineer experience in an agile software product development environment. Advanced level understanding of customer experience Required
Knowledge, Skills and Abilities:
2+ years of relevant Product Management, Business Analyst, and System Analyst or Architecture/Software Engineer experience in an agile software product development environment.
2+ years' experience in delivering software with Agile Scrum methodologies and other commonly used tools.
Strong requirements elicitation, and validated writing skills including the ability to write concisely and clearly for different audiences.
Experience with Agile backlog/project management tools.
Ability to develop Initiatives, Features and User Stories the DevOps teams can ingest.
Proven record effectively and efficiently connecting with leadership, technical and non-technical audiences while employing a high degree of collaboration and influence.
Strong analytical abilities with a consistent record identifying/analyzing/synthesizing product use data.
Connect with Leadership, technical and non-technical audiences while employing a high degree of collaboration and influence. (Required)
Licenses and Certifications:
Scrum Product Owner certification (CSPO) preferred. (Preferred)
At least 18 years of age
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): Yes
DOT Regulated:
DOT Regulated Position (Y
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