Description Who is Quorum At Quorum Federal Credit Union, we are a cutting-edge credit union that operates as a technology company, delivering innovative financial solutions to our members. As a remote organization, we thrive on collaboration and recognize outstanding performance. We are the ideal workplace for self-motivated individuals who are committed to organizational success and eager to join a dynamic team of professionals. We stand out as a best-in-class employer, offering a unique and supportive work environment that fosters personal and professional growth. Our culture is built on valuing teamwork, recognizing achievements, and providing the tools and resources needed to excel. If you are looking for a place where you can make a meaningful impact, enjoy a flexible and fulfilling work experience, and be part of a forward-thinking team, Quorum Federal Credit Union is the perfect fit for you. Job Description Summary We strive for innovation and new ways to solve complex problems to deliver on our promise in creating Banking That's Good. For You. As an IT Infrastructure & Security Analyst you will be responsible for maintaining and securing the organization's IT infrastructure. This role ensures the reliability, performance and security of systems, networks and data while supporting business operations and compliance requirements. The position will hold a hybrid role, providing technical expertise and oversight of our IT Infrastructure and Managed Service Provider (MSP) while taking ownership of several high-level Information Security roles and responsibilities.The IT Infrastructure & Security Analyst will work closely with both internal teams and the MSP to ensure servers, network devices, endpoints and related infrastructure and software support Quorum business needs. The IT Infrastructure & Security Analyst shall work independently, managing and/or supporting projects and deliverables related to infrastructure, Azure Cloud and M365 platforms and tools. In addition, the IT Infrastructure & Security Analyst shall provide help desk troubleshooting and end-user client services desktop support as needed.The IT Infrastructure & Security Analyst will provide first-line support for Information Security related incident response and "Business As Usual" (BAU) activities. The IT Infrastructure & Security Analyst will oversee outsourced service delivery, prepare reports on security posture (patching, vulnerability scans, etc.) and threat intelligence. In addition, the IT Infrastructure & Security Analyst will be responsible for producing regular security education and awareness training in the form of bimonthly InfoSec postings in Teams and SharePoint.Key Responsibilities - Systems Infrastructure and Admin1. In conjunction with MSP, supports the End User Computing Environment:2. - M365 Applications and Services including Exchange Online, Teams and SharePoint. - Hybrid AD / Entra IdP (including SSO and Conditional Access Policies). - Intune Endpoint Management (including hardware and software deployment, policy deployment and MDM). - VDI - Citrix Cloud, Microsoft AVD.3. In conjunction with MSP, supports Azure Hosting Environment:4. - Azure Compute / Virtual Machines. - Azure and General Networking (Routing, DNS, DHCP).5. Provides helpdesk and desktop client support to all staff, including remote users:6. - Triage, respond to and manage tickets in Quorum's Service Desk system. - Respond to general hardware and software incidents and requests.7. Provides oversight of external vendors and MSP:8. - Provide oversight of technical details related to outsourced projects and service delivery. - Open and track incidents and requests for services managed by the MSP. - Regularly reviews tickets that come into the MSP for handling issues or escalation.9. Provides Project Management in support of IT goals and objectives:10. - Functions as a project lead on small to medium IT initiatives
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