JOB REQUIREMENTS: Description What You'll Do Detect, prevent, and
investigate fraud:You'll be responsible for handling card, account, and
loan fraud to help mitigate losses for our members and the credit union.
Build strong relationships:Develop connections with internal staff,
external vendors, and law enforcement to process fraud claims and
applications effectively. Investigate debit card claims:Review and
process fraud and disputes reported by members through various channels,
using tools and applications to determine liability. Handle Zelle fraud
notifications:Investigate claims, process member adjustments, and track
and report Zelle fraud losses. Analyze fraud trends:Report findings to
Fraud Analysts and processors for rule strategy updates. Solve
issues:Research and resolve negative/fraudulent activity, working
closely with branch staff. Complete bond claims:Handle CUMIS bond claims
for card-related losses. Review account activity:Identify account
takeovers, identity theft, elder abuse, or scams, and take appropriate
action. Monitor returned check deposits:Investigate and process returned
check deposits, report negative accounts, and create SARs when required.
Stay informed:Maintain thorough knowledge of Visa rules, state and
federal regulations, and Regulation E. Note: Failure to comply with
requirements may be subject to strong disciplinary action, up to and
including termination by the credit union, as well as, civil and
criminal penalties. Job Specifications Associates Degree or minimum of 3
years of experience in banking or other financial services. Experience
equivalent to 3 years in fraud investigations and processing. Ensures
potential threats and investigations are evaluated, documented, managed,
and escalated by following standard operating procedures Completes
complex and diverse tasks within given guidelines and may include
handling escalations from other employees Stays abreast of financial
crimes risk trends, relevant regulations, and compliance standards
Professional well-developed writing and interpersonal skills essential
for interacting with credit union staff, members, and outside business
partners. Ability to analyze situations, problem solve and use good
judgement to perform day to day responsibilities. Must possess strong
decision-making skills Self-disciplined, detail oriented, and can
effectively manage time and prioritize multiple tasks Experience having
difficult/sensitive conversations with members and internal employees;
ability to exhibit empathy and professionalism under stressful
circumstances. Basic mathematical skills required (Addition,
Subtraction, Multiplication and Division). Work also requires the
ability to operate a variety of office software including, MS Outlook,
MS Word, and intermediate knowledge of... For full info follow
application link. Summit Credit Union is proud to be an Equal
Opportunity and Affirmative Action Employer of Veterans, Minorities and
Individuals with Disabilities. * ** APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/565071345A63413A
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