Description
Would you like to become part of the Team that is transforming the way IT solutions, capabilities, and services are delivered to US Department of Defense (DoD) and the Intelligence Community (IC) Mission Owners? Join the Amazon Web Services (AWS) World Wide Public Sector (WWPS) National Security (NatSec) Team to Work Hard, Have Fun, and Make History while doing so. You will work with the AWS Account Managers, Solution Architects, Professional Services, Emerging Technologies, and Service Team Subject Matter Experts to remove obstacles, solve customer problems, and facilitate mission workload transformation. The ideal candidate will bring both technical and business development skills/interests to this position. The ideal candidate will draw upon exemplary technical and project management, critical thinking, problem solving skills, and a passion for creating reliable and maintainable solutions on AWS. The candidate should be open to new challenges, extremely good at multi-tasking, innovative, creative, self-directed, and a great Team player. Candidates should drive continuous process improvement, and collaborate effectively with cross-functional business and software development teams to solve problems and implement new solutions. The Customer Solutions Manager will interact with a broad cross section of Amazon Web Services spanning a wide range of technologies to meet specific Customer requirements and mission delivery.
Key job responsibilities
Working with organizations in all stages of their cloud adoption, Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization, enablement, and governance of their cloud transformation journey.
Value Realization: You identify and accelerate the customer's realization of value throughout the cloud lifecycle through the adoption of AWS services, AWS partner solutions, AWS best practices, and other.
Enablement: You help customers achieve organizational cloud readiness, cloud fluency and cloud skills through skills guilds, experience-based accelerators, training partners, and other.
Governance: You establish and mature operating models / structures to drive scale and long-term success through the application of AWS frameworks and mechanisms.
Core Responsibilities
Meet regularly with Customer Mission Owners and Mission Operation Team Leaders to understand current and future plans, drivers, blockers and develop solutions.
Work with Mission Owners and AWS Subject Matter Experts, Solutions Architects, and Professional Service Engineers to develop solutions and oversee implementation.
Meet regularly with Mission Owners and Mission Development / Operation Team Leaders to oversee workload development/transition status, identify and remove development blockers, and develop plans for future enhancements.
Solicit performance feedback, identify and eliminate blockers, identify and coordinate AWS resources needed to move workload development forward.
Track and report transformation and capacity planning metrics to Mission Owners and AWS NatSec Space and Sensors to ensure capacity and professional resources are provided ahead of demand.
Support AWS NatSec Space and Sensors Account Managers and Teams through internal activities and during Customer Engagements focused on moving from first-call to active project/program production workloads on AWS.
Ability to obtain the Solution Architect Associate certification within 3 months of employment.
This position requires that the candidate selected be a US Citizen and be eligible for, obtain, and maintain an active TS/SCI security clearance.
A day in the life
Empowered by an inclusive environment, work/life harmony, and career advancement, you are a member of a diverse, global community of CSMs who deliver cloud solutions that influence business and IT transformation for our customers. Day-to-day, you will balance your time between directly engaging with customers, partners, internal AWS teams and services to help our customers on their journey in the AWS Cloud.
You will work across AWS to apply your technical, business, and program management expertise to solve some of the most complex and challenging technology problems for our customers.
Working backwards from the customer, you will define opportunities and understand associated business and technical risks that are strategic to the customer's cloud journey including large-scale migrations, data analytics, digital transformation and innovation, business agility and other.
You will influence technical stakeholders, partner with cross-functional teams and pre/post sales to drive detailed discussions seeking alignment to deliver cloud adoption and migration strategies with, and on behalf of your customer.
About the team
The AWS NatSec Space and Sensors Team
This Team of Bar Raising Amazonians is focused on The Mission. Their passion for their work is fueled by their desire to deliver capabilities to our Warfighters and Intelligence Community personnel destined to make their jobs easier.
Worldwide Public Sector CSMs are advocates that help customers invent and build in the cloud.
Working backwards from the Customer- we dive deep to understand context, vision, and strategic goals to proactively guide and accelerate cloud journeys.
Guided by Facts and Data - through our expertise, we inform priorities and influence the customer, AWS service, best practice and industry solution opportunities.
Focus on Excellence - we take pride in our knowledge and expertise in bringing the best solutions forward to achieve customer outcomes.
Simplification and Agility - we bring clarity to complexity and enable experience-based learning and iterative approaches to demonstrate results and value.
Inclusion, Diversity & Equity - we take intentional actions to support our authentic selves, celebrate diverse perspectives, and ensure opportunities for growth are available to all.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
Bachelor's degree in science, technology, engineering, math, business or equivalent
8+ years of experience driving technology initiatives including 5+ years of customer-facing experience delivering technology enabled transformations
5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Demonstrated technical breadth in AWS and/or Cloud fundamentals
Effective communication skills (active-listening, verbal, written, and presentation) including progress updates, risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers
Preferred Qualifications
PMP certification, or SCRUM/Agile, SAFe certification
Experience implementing cloud services including migrations and modernization projects or similar
A basic understanding of the DoD and the IC with particular emphasis on the USSF, the NGA, and the NRO.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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