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IT Help Desk Team Member - Remote Job in Dayton, Ohio US

IT Help Desk Team Member - Remote

Sabel Systems Technology Solutions LLC - Dayton, OH

Posted: 2/3/2025 - Expires: 5/4/2025

Job ID: 285000573

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Job Description

Who We Are

Sabel Systems Technology Solutions, LLC is a leading solution provider for innovative and agile Digital Engineering and Acquisition Technical Stack design, implementation, and support. We have projects across the DoD, Industry, and Academia. We operate in secure public clouds, on- premises clouds, and hybrid clouds. We provide you with large business opportunities and training within our small business agility and people first culture. You will be joining a dynamic and highly motivated team with one goal:

"Get quality and secure solutions in the customers hands as soon as possible".

Who We Need

Sabel Systems is seeking an IT Help Desk Team Member for a large Space Force engagement located at Los Angeles Space Force Base in El Segundo, CA. The IT Help Desk Team Member works with Space Systems Command's Digital Engineering Environment known as "Spacestation" to facilitate rapid and effective onboarding of new users. This individual will need to regularly interface (remotely) with customers to fulfill the responsibilities of an IT Help Desk Team Member while also serving as a direct report to the Engagement Manager. This position requires a proactive approach to technical problem-solving, effective communication skills, and the ability to contribute to the overall efficiency of the IT Help Desk Team. The position will be responsible for performing technical support functions for various digital programs. The role is contingent to the successful awarding of the contract.

What You'll Do

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

IT Help Desk Team Member

Transcribe incident requests into Help Desk support tickets. IE: Password resets, log in issues, environment issues, etc

Quickly resolve most reported user submitted tickets at time of "first contact."

Answer basic questions on the Spacestation environment (such as how to onboard, what is currently offered, what Spacestation is)

Conduct periodic user validations in accordance with Information System Security Manager (ISSM) guidance

Provide users with basic training on standard processes

Develop operating procedures for customer engagement and account management activities

Ability to act as a bridge between the team and upper management

Develop relationships with end users and organizational leadership

Identify and document expansion opportunities and use cases the customer needs to grow the business

Generate and present metrics for review and reporting to the Engagement Manager

Participate or lead Ask Me Anything (AMAs) for user community

Your Qualifications

Required

Outstanding interpersonal and communication skills

Proficient in customer relationship building and technical support

Ability to follow security protocols to protect sensitive data

Be a U.S. citizen and can obtain up to a Top Secret Clearance

Demonstrated ability to lead and inspire a team toward achieving common goals

Strong decision-making and problem-solving skills

Takes initiative and is self-governing yet a team player

Travel up to 10%

Desired

Certified to meet DoDi 8570 IAT Level 2 certification or above (e.g., Security +)

Digital engineering technology experience

Experience building MS Office documents and briefings

Experience using Jira, Confluence, or similar online collaboration solutions

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://sabelsystems.isolvedhire.com/jobs/1418735-242488.html

Sabel Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, or protected veteran status. We participate in the E-Verify Employment Verification Program.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
82532877
Salary
$70,000.00 - $80,000.00 /year
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 5

Workplace Documentation: 5