Senior Landside Agent
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Senior Landside Agent
Salary
$1,851.20 - $2,228.80 Biweekly
Location
2800 N Terminal Road
Job Type
Full Time
Job Number
36534
Department
Houston Airport System
Opening Date
03/21/2025
Closing Date
3/28/2025 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED
Division/Section : Bush Intercontinental / Landside Operations
Workdays & Hours* : Shift work, could include a Rotating Schedule - weekends and holidays (*Subject to change)
DESCRIPTIONS OF DUTIES/ESSENTIAL FUNCTIONS
The purpose of the Landside Operations and Ground Transportation section is to maintain a safe and efficient flow of passengers, airport environment for the traveling passenger, and the airport personnel by performing the following daily duties: landside inspections, regulatory investigations, emergency response, and security activities. The role of the Senior Landside Agent is to provide a safe, secure, and efficient operational movement for the traveling passenger, baggage, and motor vehicle flow. This role is responsible for managing the safety and security of the terminal(s), roadways, and tenant areas while ensuring compliance with all federal, state, local rules and regulations are being met. Aids in security activities by acting in a lead capacity to Landside Agents to monitor the following: safety, security regulations, policies and procedures. Reports unsafe conditions, policy and procedure violations to supervisor and takes corrective action as needed. Operates a Houston Airport System motor vehicle to report roadway conditions, respond to incidents, and traffic related issues. Must be able to pass a criminal background check, obtain and maintain federally-mandated security clearances for working at an airport.
Essential job duties and responsibilities for the (Senior Landside Agent) includes but are not limited to:
Inspects airport terminal areas, the perimeter, and tenant facilities to ensure safe and secure operations. Prepares inspection reports. Reports unsafe conditions and policy/procedure violations to the appropriate personnel and takes corrective action as needed.
Observes and reports tenant and airline activities to ensure compliance with airport leases, contracts, standards and policies/procedures. Reports violations to supervisor and takes corrective action as needed.
Inspects and enforces applicable regulations and policies by performing required safety and compliance inspections of commercial vehicles and may issue citations as needed.
Acts as field liaison during emergencies. Supports operational activities and maintains order during aeronautical-related emergencies, following the Airport Emergency Plan and other airport rules and regulations.
May performs security activities and maintains reports.
May perform traffic and curbside management duties as needed.
May assist in training of Landside Agents.
Contributes to the team by performing other duties as assigned.
WORKING CONDITIONS
The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as cleaning solutions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated movements on a patterned response space within low tolerance demands with no real speed requirements.
MINIMUM REQUIREMENTS
EDUCATION REQUIREMENTS
Requires a Bachelor's Degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration or a related field.
EXPERIENCE REQUIREMENTS
Two years of experience in airport operations, airport security, airport safety and/or any other customer service-related field is required.
Directly related professional experience in airport operations/security or customer service may substitute for the above education requirement on a year-for-year basis.
LICENSE REQUIREMENTS
Requires a valid driver's license and compliance with city's policy on driving (AP 2-2).
PREFERENCES
Preference will be given to applicant with direct related experience in operations, budget management and administrative skills within an aviation setting preferred. Knowledge in administrative regulatory/statutory guidelines in a large hub setting a plus. Excellent customer service skills highly desirable. The ability to create and write safety reports a plus. Candidates with the ability to communicate effectively orally and in writing when using bilingual or multilingual skills to communication with customers a plus. Proficient in Microsoft Office Suite.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. Department may administer skills assessment test.
SAFETY IMPACT POSITION - YES
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
Pay Grade - 17
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classificatio n.
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by
visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1842
If you need special services or accommodations, call 281-233-1842 (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
11 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
02
Are you a Houston Airport System employee?
Yes
No
03
Do you have a valid/current Texas driver's license?
Yes
No
04
What is the highest level of education you have obtained?
Less than High School diploma/GED
High School Diploma or GED
Associate's Degree
Bachelor's Degree or Higher
05
What is your degree concentration?
Airway Science
Aviation Management
Criminal Justice
Law Enforcement
General Business
Other
No Degree
06
How many years of professional experience in airport operations, airport security, airport safety and/or any other customer service-related field do you possess?
Less than 2 years
2 to less than 4 years
4 to less than 6 years
6 or more years
No experience
07
The position requires that you be 100% flexible in terms of work schedule. Please select your availability in working. (Select all that apply)
Days
Evenings
Overnight
Rotating Shift
Weekends
Holidays
None of the above
08
Please check all that you have "verifiable" work experience with. (Select All that Apply)
Budgetary
Writing daily and weekly safety activity reports.
Experience with administrative regulatory/statutory guidelines.
Experience with implementing airport emergency plans, airport rules and regulations.
Experience with heavy interfacing with general public.
Administrative regulatory/statutory guidelines in a large hub setting.
Ability to create and write safety reports.
Creating and maintaining safety reporting.
Excellent customer service skills.
No experience
09
Please check your "highest" level of proficiency in the MS Office software
BASIC MICROSOFT OFFICE SUITE: Create a new document, enter text, and save it; navigate in a document and perform a search; format cells, rows, and columns; modify a database and insert data from another; application; create title and bullet slides; work with text, drawn objects, and drawing tools.
INTERMEDIATE MICROSOFT OFFICE SUITE: Create mail merges, sort and filter them; customize toolbars; run and record Macros; filter data and manage a filtered list; create and modify some Macro commands; create, modify, and format charts; create basic Macros to automate forms and data entry; customize the appearance and functionality of reports; use hyperlinks and perform data integration.
ADVANCE MICROSOFT OFFICE SUITE: Manage Macro commands, create dialogue boxes, and understand the notions of Visual Basic application programming; use advanced functions (Names, VLOOKUP, IF, IS); work with Pivot Tables; manage Macro commands: concepts, planning, operations, execution, modification, interruption; use Visual Basic to create a public function or event procedures, or add general procedures in a form module; plan and examine an application, develop a distributed application design.
No Experience
10
Please describe how you would handle an operational situation that would normally require input from your supervisor and/or manager, but you handled it yourself; what were the steps you implemented to resolve the issue and what was the outcome? (See resume is not acceptable, If no experience, please insert N/A).
11
Briefly describe your experience in Supervising or leading a team of people (See resume is not acceptable, If no experience, please insert N/A).
12
Please indicate the language(s) other than English, in which you are fluent in to include (reading, writing and speaking the language). What is your level of proficiency Introduction, Intermediate, Advance? (See resume is not acceptable, If no experience, please insert N/A).
Required Question
S:CLZTX-CLZCENTRALTX
