AEITS, Inc. is looking to grow its team! We are seeking a Systems Administrator, Tier 1 Help Desk, Level 0, to support our customer in the San Antonio, TX area. This role involves diagnosing and resolving issues, offering remote assistance to users worldwide, and ensuring the smooth operation of IT systems. Additionally, the position supports the helpdesk by investigating, resolving, and following up on user-reported problems.
Mission: As a Systems Administrator on this government program, your role will involve diagnosing issues, recommending solutions, and providing remote support to global sites through desktop mirroring and other access tools. Additionally, you may assist in mentoring less-experienced team members and addressing cloud infrastructure issues reported by users.
Location: San Antonio, TX
All work is on-site. This is not a hybrid or remote position.
~~~This is Shift Work: M-F 2pm-10pm or 3pm-11pm
Clearance: TS/SCI with polygraph.
Certifications:
Special Requirements:
- IAT Level 1 certificate is required within 6 months of start date.
Requirements:
- U.S. Citizenship
- TS/SCI with polygraph
- Bachelor's degree in technical discipline from an accredited college or university is required.
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
- May coach and provide guidance to less-experienced professionals
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
- Available to work M-F 2pm-10pm or 3pm-11pm
Education and Required Qualification
- Bachelor's degree in technical discipline from an accredited college or university is required.
OR
- High School Diploma and Five (5) years of additional SA experience may be substituted for a Bachelor's degree.
Travel
- Less than 10% of travel may occur.
BENEFITS - Full-time Employees
- 401K with employer contribution. Fully vested at 1 year anniversary.
- Five (5) weeks comprehensive annual leave (25 workdays).
- Additional leave can be earned in lieu of overtime.
- 11 Paid Federal Government Holidays.
- Up to $5,000 annually for individually tailored education / training program.
- All education plans must be pre-approved by Advantage Engineering management.
- Life Insurance at 1x annual salary with employee option to purchase additional coverage for self and dependents.
- Short-term and long-term disability.
- We contribute a generous portion towards the cost of monthly medical plans for any of the three medical, 1 dental and 1 vision plan provided by CareFirst.
- All employees are eligible to earn generous incentives and performance bonuses.
AEITS, a GTSC company, is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
GTSC is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at Recruiting@GTSC.com
Note: This accessibility is intended for individuals requiring accommodation and should not be used to check the status of your application. Inquiries not specific to requesting accommodation will be discarded.
GTSC participates in the E-Verify program in all locations as required by law. Learn more about the E-Verify program.
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