AEITS, Inc. is looking to grow its team! We seek a SCCM/MCM System Engineer, Level 2, to support our customer in the Annapolis Junction, MD area. Desired: Active Directory and ServiceNow Ticketing System experience.
Location: Annapolis Junction, Maryland
~~~~ All work is on-site, in-person in a SCIF environment. This is not a hybrid or remote position.
~~~~ Work Schedule: Monday to Friday, 7pm to 3am
Clearance: Active TS/SCI with a polygraph.
Certifications: Security+ CE or other IAT-I DoD 8570 Information Assurance certification.
Other Certifications: CompTIA A+ CE, CompTIA Network+ CE
*Training Not Acceptable to Meet CE Requirement. Must be certified.*
Requirements:
- Desired: Active Directory and ServiceNow Ticketing System experience.
- Knowledgeable of Microsoft Office applications to include Outlook, Word, and Excel.
- Experience in Ticket Management Systems like SupportIT and ServiceNow is a plus.
- Unix experience is not required but is a plus.
Education:
- Ten (10) years of experience with a bachelor's degree in computer science, information systems, engineering, business, or education from an accredited college or university; or
- Fifteen (15) years of experience with a high school or GED diploma.
Responsibilities:
- Resolves technical requests from self-service tickets in support of internal and/or outside customers.
- Creates, deletes, and modifies customer accounts.
- Maintains and updates records and tracking databases.
- Alerts management to recurring problems and patterns.
- Candidate must be a team player and must have the ability to adapt in a dynamic, fast-paced environment.
- Must be able to multi-task and possess good communication and customer service skills.
BENEFITS - Full-time Employees
- 401K with employer contribution. Fully vested at 1 year anniversary.
- Five (5) weeks comprehensive annual leave (25 workdays).
- Additional leave can be earned in lieu of overtime.
- 11 Paid Federal Government Holidays.
- Up to $5,000 annually for individually tailored education / training program.
- All education plans must be pre-approved by Advantage Engineering management.
- Life Insurance at 1x annual salary with employee option to purchase additional coverage for self and dependents.
- Short-term and long-term disability.
- We contribute a generous portion towards the cost of monthly medical plans for any of the three medical, 1 dental and 1 vision plan provided by CareFirst.
- All employees are eligible to earn generous incentives and performance bonuses.
AEITS, a GTSC company, is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
GTSC is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at Recruiting@GTSC.com
Note: This accessibility is intended for individuals requiring accommodation and should not be used to check the status of your application. Inquiries not specific to requesting accommodation will be discarded.
GTSC participates in the E-Verify program in all locations as required by law. Learn more about the E-Verify program.
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