Summary Defense Finance and Accounting Services (DFAS) mission is to lead the DoD in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information. Applications accepted for full open period, cut-offs for applicant consideration: 1/24/2025, 2/7/2025, and 2/21/2025. Responsibilities Duties will be developmental in nature when the position is filled below the full performance level (GS-06). Provides detailed information to customers on all facets of myPay and Travel Pay inbound calls and written inquiries. Explains clearly, accurately, and concisely to customers in layman's terms, the outcome of research, decisions, options, or timeframes required to resolve an inquiry. Develops applicable solutions to problems and ensures corrective actions are completed. Research relevant regulations, policies, and procedures to answer telephone and written inquiries. Analyzes customer accounts to identify computation problems, erroneous data, incorrectly processed transactions, duplicate charges, missing documents, and address corrections. Attempts to eliminate misunderstandings, erroneous information and dissatisfaction discovered during the call by explaining process steps, timelines and decisions or outcomes of the inquiry. Requirements Conditions of Employment Qualifications This announcement will be used to fill positions with an entry grade of GS-4, GS-5, or GS-6 with a target grade of GS-6. The minimum salary for grade GS-4 is $36,825, the maximum salary is $46,868. The minimum salary for grade GS-5 is $40,332, the maximum salary is $52,426. The minimum salary for grade GS-6 is $44,959, the maximum salary is $58,445. General Experience for GS-04: One year of general experience, which demonstrates the ability to perform the duties of the position, is required. General experience is defined as progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. Specialized Experience for GS-05: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-04) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: applying regulations, policies, and procedures governing financial transactions sufficient to convey information to customers and other interested parties; explain financial procedures, convey options, or resolve problems within automated systems. Specialized Experience for GS-06: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-05) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: applying regulations, policies and procedures governing pay and other types of financial transactions sufficient to convey information to customers and other interested parties; researching customer accounts and financial regulations, policies and procedures to identify discrepancies and suggest solutions; explaining pay and other types of financial procedures or referencing and explaining technical materials; conveying options and resolving problems within automated systems. Paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social) is qualifying. Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience. Education Equivalent combinations of education and experience may be used to substitute for the specialized experience requirement. GS-04 Substitution of Education for Experience: Two years of successfully completed education above the high school level in any field for which high school graduation, or the equivalent, is a prerequisite may be substituted to meet the general experience required. GS-05 Substitution of Education for Experience: Four years of successfully completed education above the high school level in any field for which high school graduation, or the equivalent, is a prerequisite may be substituted to meet the specialized experience required. Substitution of Education for Specialized Experience is generally not applicable above GS-05, but may be considered if it is directly related to the position being filled. GS-06 Substitution of Education for Experience: Six months of graduate education may be substituted to meet the specialized experience requirement when it is directly related to the work of the position being filled. Official Transcripts: If the position you are applying for has a positive degree requirement or education forms the basis for qualifications (i.e. you would not qualify without the education obtained), you MUST submit transcripts with your application. Official transcripts are not required at the time of application outside of what is outlined above; however, official transcripts must be verified PRIOR to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in a conventional U.S. education program. It is your responsibility to provide such evidence when applying or prior to appointment as outlined above. Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. You must provide a copy of the letter containing the results of the equivalency evaluation upon request. Failure to provide such documentation when requested will result in lost consideration. For more information regarding evaluation of foreign education for federal employment, please visit the U.S. Department of Education Additional Information Applications will be accepted for the open period as stated above with a cut-offs for applicant consideration: 1/24/2025, 2/7/2025, and 2/21/2025. Management reserves the right to close this job announcement early or extend based upon volume of applications received or changes in organizational needs. Position responsibilities were updated 1/10/2025 to better reflect the duties of the position. Moving expenses will not be paid. This position is covered by a bargaining unit. This position is Non-Exempt from the Fair Labor Standards Act. A one year probationary period may be required. Telework availability will be based upon the mission requirements and supervisory determination. We may use this announcement to fill additional vacancies within 90 days of the closing date. Travel requirement is seldom (1-24%). Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance. (See DoD Instruction 1400.25, Volume 300, Males born after 12-31-59 must be registered or be exempt from Selective Service (see http://www.sss.gov). Interagency Career Transition Assistance Program (ICTAP) Priority Consideration: If you are a displaced Federal Civil Service employee and attain a rating of at least 80, you may be entitled to receive special priority selection under the ICTAP. For more information on ICTAP, click here ICTAP Guidance. NOTE: If you have never worked for the Federal Government, you are NOT ICTAP eligible Drug Testing not required. Pay for first time hires to the Federal Government will typically be set at step 1 salary range for their respective grade level. The Security Designation will vary and dependent upon position and may require a secret clearance or higher. Employment in this position requires a background investigation which may delay starting date. If you are selected and cannot obtain a favorable security determination within a reasonable period of time due to disclosed/undisclosed background issues, the employment offer may be withdrawn. Individuals selected are required to obtain/maintain a favorable security determination to occupy a sensitive position within the agency as a condition of employment. Failure to maintain eligibility to occupy a sensitive position may result in termination. For more information see the security section of Understanding Vacancy Announcements. Priority Placement Program (PPP) Military Spouse Preference (MSP) eligible candidates will receive priority consideration at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level. PPP Application Based Preference Eligibles (Military Reserve and National Guard technicians, Military Reserve and National Guard technicians receiving disability retirement, and Retained Grade employees) will receive priority consideration at the full performance level only. All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact 317-212-0454 for assistance.
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