About the Role
Advanced proficiency in site operations and procedures with strong communication skills and the ability to receive and address client concerns in an effective and timely manner.
Your Impact
Main Responsibilities:
Promptly informs supervisor of potential problems or customer concerns.
Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
Strong focus on providing good customer service.
Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
Responsible for communicating and training team in changes to workflow or procedure.
Oversees and manages daily and monthly records on service activity.
Effectively communicates with the client and staff.
Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
Participates in the development, preparation and presentation of formal reporting requirements to the client.
Point of escalation onsite to address and remediate client concerns.
Responsible for maintaining site procedure guide documenting workflow processes and procedures.
Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
Site responsibility and location of coverage may change based on client and/or division needs.
Device Maintenance:
-Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
-Follows daily, established maintenance processes and procedures.
-Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
-Evaluates equipment issues and notifies service department if unable to resolve.
-Delivers paper.
-Assists end-users in basic functionality of equipment. Records meter reads.
-Maintains service activity reports.
-Monitors supplies and restocks inventory.
About You: The Skills & Expertise You Bring
This is a customer-facing role, and requires compliance with customer policies and protocols, which, in light of the nature of the customer's business, may include certain health-related screening and/or vaccinations (or proof of prior vaccination).
This position will support our customer at site locations throughout the NY metropolitan area.
In accordance with applicable law, we are providing the anticipated hourly rate for this role: $20.55 - 28.20/ hr
HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
Prior experience in a customer service environment.
Good computer skills/technical knowledge.
Ability to multitask and prioritize in order to meet deadlines.
Good customer service and communication skills.
Ability to work with minimal supervision.
Ability to work OT as needed.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
Ability to lift up to 50lbs.
Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
Company Overview
About our Company - Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc. Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.3 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2022† and is one of Fortune Magazine's World's Most Admired Companies in 2022. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visitingwww.usa.canon.com/rss (https://www.usa.canon.com/internet/portal/us/home/about/newsroom/rss-feeds/) and follow us on Twitter @CanonUSA. For media inquiries, please contactpr@cusa.canon.com ( pr@cusa.canon.com) .
† Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon Financial Services offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation ( https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation)
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers' sitehttps://www.usa.canon.com/internet/portal/us/home/about/careers (https://www.usa.canon.com/about-us/life-at-canon) , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us athttps://www.usa.canon.com/internet/portal/us/home/about/careers (https://www.usa.canon.com/about-us/life-at-canon)
#CFS
Posting Tags
#PM20 #LI-JZ1 #LI-ONSITE
Location US-NY-New York
Company Canon U.S.A., Inc.
Requisition ID 32361 Category Field Service Position Type Full-Time
Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon's Pay Transparency Statement.
Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at accommodationrequest@cusa.canon.com.
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