Permit Technician Aide

The City of Houston • Full-time • HOUSTON, TX, TX_TEXAS • 3d ago

Permit Technician Aide Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4777220) Apply ? Permit Technician Aide Salary $18.29 - $20.01 Hourly Location Houston, TX 77002 Job Type Full Time Job Number 35849 Department Houston Public Works Division Houston Permitting Center (HPC) Opening Date 01/04/2025 Closing Date 1/11/2025 11:59 PM Central Description Benefits Questions POSITION OVERVIEW Accepting Applications from: All Persons Interested Division: Code Enforcement Reporting Location : 1002 Washington Avenue Workdays & Hours : Monday - Friday, 8:00 am - 5:00 pm Subject to change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS Under direct supervision assists all walk-in customers with information on permit applications, inspection requests, information on changes and ordinances, licensing and registration in a courteous manner. Answers all incoming calls to section, provides information on permits or inspections in a timely and courteous manner, or transfers to the appropriate party. Receives and records inspection requests when IVR is down. Ensures timely retrieval of waiting Q-Flow customers in English and/or Spanish. Updates ILMS (Integrated Land Management System) with inspection requests, results, inspector comments, permitting fees, licensing and registration fees. May balance daily revenue from sales of permits, receipts, or license fees. Maintains all files and section records such as insurance, registration, correspondence, and office updates. Performs other duties as assigned. WORKING CONDITIONS The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. In the Houston Permitting Center, the position may require lifting of moderately heavy items, such as plans (up to 40 pounds). This is a Houston Public Works Emergency Management position at the Tier III Level. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires a high school diploma or a GED. EXPERIENCE REQUIREMENTS Six months of customer service or general clerical/administrative experience are required. LICENSE REQUIREMENTS None PREFERENCES Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED: None However, the department may administer a skills assessment evaluation. SAFETY IMPACT POSITION: No If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. Pay Grade 13 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6002. If you need special services or accommodations, call 832-393-6002. (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: Medical Dental Vision Wellness Supplemental Insurance Life insurance Long-term disability Retirement pension 457 deferred compensation plan Employee Assistance Program 10 days of vacation each year 11 city holidays, plus one floating holiday Compensable Sick Leave Personal Leave Flexible schedules Hybrid-Telework for eligible positions Professional development opportunities Transportation/parking plan Section 125 pretax deductions Dependent Care Reimbursement Plan Paid Prenatal, Parental and Infant Wellness Leaves Healthcare Flexible Spending Account For plan details, visit http://www.houstontx.gov/hr/benefits.html 01 Please select your highest level of education. Less than a High School diploma/GED High School diploma/GED Associate degree or higher 02 Which best describes your VERIFIABLE customer service or general clerical/administrative related experience? No experience Less than 1 year 1 to 2 years 3 to 4 years 5 years or more 03 Are you a current employee at the City of Houston? Yes No 04 . How many years of experience do you have with answering multi-line phones and routing calls? No experience Less than 1 year 1 to 2 years 2 to 3 years 3 years or more 05 How many years of experience do you have scanning documents? No experience Less than 1 year 1 to 2 years 2 to 3 years 3 years or more 06 Please rate your experience using Microsoft Excel. None Basic Microsoft Excel: Open files and use page setup, enter, correct, and save data, use the menu commands, format cells, rows, and columns, understand navigation and movement techniques, use simple arithmetic functions in the formulas, access help, modify a database and insert data from another application, print worksheets and workbooks. Intermediate Microsoft Excel: Create, modify, and format charts, use graphic objects to enhance worksheets and charts, filter data and manage a filtered list, perform multiple-level sorting, use sorting options, and design considerations, use mathematical, logical, statistical, and financial functions, group and dissociate data and perform interactive analysis, create and modify some Macro commands. Advance Microsoft Excel: Customize the work area, use advanced functions (Names, VLOOKUP, IF, IS), work with Pivot Tables, use spreadsheet Web components, manage Macro commands: concepts, planning, operations, execution, modification, interruption, use personalized toolbars, perform some programming in VBA. 07 Please rate your experience using Microsoft Word. None Basic Microsoft Word: open, create, save and modify documents, format the documents for printing, using the printer menu to preview documents before they are printed and print the pages, change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check. Intermediate Microsoft Word: using Mail Merge in Word to personalize business letters for an entire mailing list or creating posters and other graphics-heavy documents in Publisher, create mailing labels, insert footnote and end note, create bookmark, insert a cross reference to a bookmark, insert a link into a document, design and create a simple form, save form as template, enable revision tracking in a document, accept or reject revision, protect a revision from modification by others, compare two documents side by side, combine two documents into one, insert and delete a comment into a document. Advance Microsoft Word: use mail merge to create documents, recipient lists, insert fields, prepare and existing list for use in mail merge, delete items that you have performed (copy chart and title and paste), replace check box with symbol, print out checklist and check the appropriate boxes, import subdocument, split document into two documents, create a table. 08 Please rate your experience using Outlook None Basic Microsoft Outlook: organize emails, address multiple recipients, calendars, contacts, tasks, and to-do lists, set appointments, store information from contact list, modify email options, set out of office rules, scheduling a meeting and booking meeting resources, search email folders for message, search calendar, contacts and tasks, creating a personal folder, moving and renaming a subfolder. Intermediate Microsoft Outlook: Outlook include knowing how to create address books and set up auto-responders for when you are out of the office or on vacation. create a custom toolbar, customize menu bar, delete custom toolbars and resetting the menu bar, observing customizable options, changing the startup folder, customizing the quick access toolbar, customizing reading pane, changing to-do bar option, creating a group, creating a shortcut, using address book, creating secondary address book, apply and remove message filters, using cached exchange mode. Advance Microsoft Outlook: creating and managing data files, using mailbox cleanup, archiving mail messages manually and automatically, restoring archived messages, saving a copy of a sent message, creating and working with notes, creating journal entries automatically and manually, opening and modifying a journal entry, granting and removing folder sharing permissions. 09 Please rate your experience using Microsoft Teams. None Basic Intermediate Advanced 10 Besides English which other languages do you speak, read and write fluently? Spanish Korean Mandarin French Other 11 Have you completely and truthfully answered question # 9 regarding employment gaps? (failing to clarify employment gaps may result in the disqualification or delay of your application.) No Yes 12 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions? Yes No Required Question S:CLZTX-CLZCENTRALTX