We have an outstanding Contract position for aRepair Sales Administratorto join a leading Company located in theVan Nuys, CA surrounding area.
Pay Rate: $20.00 - $25.00
As part of the Repair Sales Administration team, you will be working to provide high levels of customer service and support to ensure customer satisfaction at all times.
Job Responsibilities:
Responsible for the administrative management of orders with the aim of contributing to economic performance and customer satisfaction.
Serves as the interface between the customer, the Sales Department, the Program, Customer Support, Production/MRO, Supply Chain, and Finance.
Participates in the implementation of contractual objectives and manages order processing until invoicing.
Contributes to customer satisfaction by ensuring regular and proactive communication.
Consider and process customers' orders in compliance with applicable procedures, instructions and tools.
Perform Sales Administration order review: Ensure conformity between the customer's order, the administrative file, and the ERP system (PN and SN, conformity of delivery and billing addresses), verification of Investigation requests, and order specificities.
Acknowledge receipt of the order to the customer.
Prepare quotes in accordance with the established pricing policy.
Send quote and deploy best efforts to get the customer approval in the shortest timeframe.
Verify eligibility for commercial warranty.
Provide repair lead times.
Enter customer quote approval in the ERP system.
Control achieved margin and raised alerts in case of unforeseen deviations.
Transmit repair reports to the customers.
Manages the Quarantine of Customer-own property.
Send invoices to the customers.
Provide ongoing support and service to customers by responding to their information requests, ensuring a good understanding of their needs, and coordinating internal requests.
Support the Custome Support Manager in the preparation of performance reviews and attend the reviews when required.
Manage Export Control aspects.
Handle claims related to Sales Administration.
Managed customer complaints and ensured the resolution of billing disputes.
Contribute to the resolution of commercial or logistical disputes.
Collaborate with the Credit Management team in an overdue settlement.
Ensure the update of new data in relevant IT systems (creating new customer accounts, requesting P/N and price creation/modification to the relevant team, etc.)
ERP experience a plus
Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
S:CLZAL-CLZSOUTHEAST
