Location: San Antonio, Texas
~~~~ All work is on-site, in-person in a SCIF environment. This is not a hybrid or remote position.
~~~~ Part-time position: 2-10pm Monday, Tuesday, and 2-6pm Wednesday
Clearance: Active TS/SCI with a polygraph.
Certifications: Security+ CE or other IAT-I DoD 8570 Information Assurance certification.
Requirements:
- Customer service and ServiceNow Ticketing System experience.
- Minimum of one (1) year of experience with Microsoft Office applications to include Outlook, Word, and Excel.
- Experience in Ticket Management Systems like SupportIT and ServiceNow is a plus.
- Unix experience is not required but is a plus.
Education:
- A bachelor's degree in computer science, information systems, engineering, business, or education from an accredited college or university is required; or
- A high school or GED diploma with five (5) years of relevant experience.
Responsibilities:
- Will work within the Help Desk Group, Tier 1 Team.
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
- May coach and provide guidance to less experienced professionals.
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.
AEITS, a GTSC company, is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
GTSC is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at Recruiting@GTSC.com
Note: This accessibility is intended for individuals requiring accommodation and should not be used to check the status of your application. Inquiries not specific to requesting accommodation will be discarded.
GTSC participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
