Job Description
Systems Engineer
Location: Kansas City, MO highly preferred. Other locations considered include Columbia, MD; Malvern, PA or Orlando, FL
Note: Visa sponsorship is not available for this position.
Join Oracle's world-class team and leverage cutting-edge technology to develop, implement, and support Oracle's global solutions. As a member of the Support organization, you will play a key role in delivering post-sales support and solutions to Oracle's customer base, while acting as an advocate for customer needs.
In this role, you will be responsible for resolving post-sales customer inquiries via phone and electronic communication. Additionally, you will address technical questions related to the use of and troubleshooting for Oracle's Electronic Support Services. As a primary point of contact, you will facilitate customer relationships with Oracle Support and provide advice and assistance to internal teams on complex customer issues and escalations.
The Systems Engineer is a customer-facing position within the Customer Support organization, with specific responsibilities including system implementations, HL7 integrations within Cerner and third-party solutions, as well as monitoring and maintaining Oracle Health's solutions and services.
Basic Qualifications:
Minimum of 4 years of combined education and relevant work experience
Bachelor's degree in Information Systems, Computer Science, Computer Engineering, Software Engineering, or a related field, or equivalent work experience
Must have the appropriate government security clearance card for the position
Due to client contract requirements, U.S. citizenship is required
Preferred Qualifications:
Familiarity with HL7 integration standards
Knowledge of Linux operating systems
Experience with SQL and database management
Proficiency in C++ programming
Previous customer service experience
Experience with IT troubleshooting and code diagnostics
Expectations:
Willingness to work flexible hours, including on-call rotations, as needed
Adherence to corporate and organizational security policies and procedures, ensuring the protection of corporate and client assets
Proactive in reporting and preventing any security compromises within your role
Additional responsibilities may be assigned as needed
Career Level - IC2
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $27.07 to $54.13 per hour; from: $56,300 to $112,600 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
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