Renewal Specialist - Google Cloud Platform
ID
2024-1901
Job Locations
US
Workplace Type
Remote
Overview
The Renewal Specialist will be involved with the day-to-day administration of renewals and financially related functions of the business. The Renewal Specialist will execute annual renewals while maximizing retention rates, maintaining a positive relationship with our customers, and identifying opportunities to engage a Customer Success Manager for account growth. The Renewal Specialist communicates regularly with customers regarding contract questions, renewal questions, payment and strategizes with the Customer Success Manager responsible for the account.
Responsibilities
Send monthly renewal quotes to customers.
Process and administer renewal quotes/contracts for customers.
Identify opportunities for upsell or cross sell in collaboration with the Customer Success Manager
Submit renewal contracts for customer signature in our CRM, as well as Google's partner portal when needed
Research customer inquiries/disputes as they arise, and coordinate with the Customer Success Manager and support team for resolution
Maintain records in Salesforce (CRM), Woolpert's support system, and financial systems
Provide internal support to sales, legal, finance, and customer success teams.
Navigate and find necessary information in contract documents.
Be the primary contact for renewal related communication and the process that supports it.
Identify inefficiencies in the process and promote improvement of areas identified.
Perform other related duties as assigned.
Qualifications
Who You Are
Detailed with a focus on accuracy
Thought leader and independent
A strong team player with an emphasis on timeliness
A customer service enthusiast
Someone with the ability to multitask in a fast paced, changing environment.
Thoughtful and inquisitive individual with high energy and a great work ethic who can add value to the team
Able to adapt to changing tasks and priorities quickly
What You Have
BA in Business or related field preferred
1+ years experience in renewal execution and negotiation preferred
1-3 years of working experience in software sales, account management, or customer service environment a plus
Sharp attention to detail with excellent organization skills
Ability to prioritize with exceptional time management skills
Excellent verbal and written communication skills
Google Maps Platform, Google Cloud Platform, or Google Workspace experience strongly preferred
Proficiency in Salesforce is a plus
Unique Benefits
Certified as a Great Place to Work, Woolpert is one of the fastest growing architecture, engineering, and geospatial (AEG) companies in the world. With over 60 offices and countless projects around the globe, Woolpert makes a real difference at home and abroad. In addition to offering competitive pay, we provide employees with a robust set of unique benefits, including:
Diverse experiences: Work on meaningful projects that improve quality of life around the world.
Freedom to work program: Set your own schedule and location (as appropriate).
Principal program: Earn the opportunity to become an owner of the firm.
Unlimited vacation: Take time off when it makes sense for you.
Career development: Explore a wide range of learning and growth opportunities within and across industries.
Health, life, vision, and dental insurance: Cover all your medical bases.
Paid sick time, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and more: Choose the benefit
S:SKGEO
