RESPONSIBILITIES

Diagnostic Laboratory Services, Inc. (DLS) is Hawaii's largest locally owned and operated clinical and anatomic pathology laboratory. DLS is proud to serve the communities of Hawaii, Guam and Saipan and utilizes state-of-the-art testing and value-based informatics to promote optimal patient care to positively impact patient lives.

SCHEDULE

Regular Full-Time Position

Must be available Monday through Friday 8:00 AM to 4:30 PM and be available to respond to after-hours IT trouble calls and emergencies.

Must be flexible with schedule changes to meet operational needs.

HIRING RANGE

$71,794 to $94,017 annually

Actual pay commensurate with experience

JOB SUMMARY

Responsible for the ongoing administration, support, security and maintenance of the organization's IT infrastructure. Serves as a primary technical resource for server infrastructure, virtualization platforms, cloud services, cybersecurity, identity management, endpoint management, storage, backup and recovery and enterprise systems. Provides strategic input on technology solutions and ensures adherence to cybersecurity best practices.

DUTIES AND RESPONSIBILITIES

Maintains enterprise infrastructure, cloud services and core technology platforms for reliable and efficient operations. (50%)

Designs, implements, maintains, and supports enterprise IT infrastructure.

Maintains and supports hyperconverged infrastructure, Windows Server and Linux systems.

Maintains Microsoft 365, Azure and hybrid cloud environments.

Administers Active Directory, Microsoft Entra ID, DNS, DHCP, Group Policy and related services.

Facilitates onboarding, offboarding, and user account lifecycle management across enterprise systems and applications.

Performs system upgrades, patch management, vulnerability remediation and lifecycle activities.

Supports enterprise voice and unified communications platforms, including Microsoft Teams, call routing and telephony services.

Monitors infrastructure health, capacity, performance, and availability.

Maintains enterprise asset and inventory systems to maintain accurate hardware and software records.

Supports cloud migrations, modernization and optimization initiatives.

Develops and maintains technical documentation, standards and operating procedures.

Provides advanced technical support and service delivery for infrastructure technologies and business-critical systems. (20%)

Provides Tier 2 and Tier 3 support for infrastructure, cloud and enterprise technology services.

Troubleshoots and resolves server, storage, authentication, backup, Microsoft 365, and service provider issues.

Coordinates with End User Support, Network, Security and Application teams to resolve complex incidents.

Maintains service reliability and improves user experience.

Assists with technology training and knowledge transfer for IT team.

Participates in on-call support and maintenance activities as required.

Maintains security, compliance, backup, and business continuity processes to protect systems and organizational data. (15%)

Implements and maintains cybersecurity controls and IT security best practices.

Maintains email security platforms, malware protection, spam filtering and threat prevention technologies.

Implements and supports Data Loss Prevention (DLP) solutions and information protection controls.

Maintains and supports identity and access management controls and privileged access processes.

Ensures compliance with corporate policies, regulatory requirements and security standards.

Maintains enterprise backup, recovery and retention systems.

Develops, maintains and tests disaster recovery and business continuity plans.

Actively participates in vulnerability assessments, security incident response, investigations and remediation activities.

Supports technology initiatives, infrastructure projects, and continuous improvement efforts to achieve business objectives. (15%)

Evaluates emerging technologies and recommends improvements to enhance operational efficiency and security.

Identifies automation opportunities to improve service delivery and effectiveness.

Facilitates new installations, changes, and maintenance work with vendors, consultants and service providers.

Supports budgeting, procurement, software licensing and asset lifecycle management activities.

Develops and maintains infrastructure standards, policies, procedures and documentation.

Performs other duties as assigned.

Job expectations:

Demonstrates clear, audience-focused and effective communication with Aloha.

Reads, interprets, and writes documents, such as policies, standard operating procedures and reports.

Creates a positive work culture and environment.

Models organizational values and contributes to quality improvements to support innovation.

Builds collaborative relationships with teammates: shares ideas, supports others to achieve goals and has each other's backs.

Follows all safety and health regulations and works in accordance with DLS safety policies and procedures to ensure a safe and secure working environment.

Provides excellent customer service to our internal and external customers with compassion and respect.

Maintains and values the importance of attendance at work.

Stays current on information and requirements to perform the job while embracing continuous learning to improve skills and knowledge.

Maintains a high level of confidentiality of information.

Uses sound judgement, analytical skills, and innovation while problem solving and takes appropriate and timely actions.

Demonstrates flexibility and adaptability by adjusting to shifts in priorities, demands and procedures.

JOB DEMANDS

Typical Physical Demands:

Requires corrected vision and hearing to normal ranges.

Able to use PC and sit up to two (2) hours continuously.

Able to lift, carry, push, or pull items weighing up to thirty-five (35) pounds occasionally.

Able to climb ladders and crawl into or under confined spaces occasionally.

Able to use hand tools for repetitive actions such as grasping, pushing, pulling, and fine manipulation occasionally.

Able to bend, kneel, stoop and reach above shoulder level occasionally.

Requires occasional ground or air travel.

Typical Working Conditions:

Work environment includes conditions common to administrative offices.

Generally, works in an indoor, air-conditioned area.

Responds to off-hour calls.

Ability to work remotely (high speed internet, secure working area, cell phone, etc.)

QUALIFICATIONS

Education:

Required:

Bachelor's degree from an accredited college or university (Associate degree plus two (2) years IT experience or high school diploma plus four (4) years Information Technology (IT) experience may be substituted for a Bachelor's degree).

Preferred:

Bachelor's degree in Information Systems, Information Technology, Computer Science, or related field.

Experience:

Required:

Two (2) years experience with systems security.

Two (2) years experience in new systems implementations.

Preferred:

Experience supporting enterprise infrastructure (servers, cloud, virtualization, networking, storage, backups disaster recovery).

Proficiency with security and monitoring tools.

IT support experience in a healthcare environment.

Certification:

Preferred:

Current (active) certification in cybersecurity, such as CompTIA Security+, CompTIA Cybersecurity Analyst (CySA+), CompTIA PenTest+, Cisco Certified CyberOps Associate, Cisco Certified CyberOps Professional, CompTIA Advanced Security Practitioner (CASP+), (ISC)² Systems Security Certified Practitioner (SSCP), EC-Council Certified Ethical Hacker (CEH), GIAC Security Essentials (GSEC).

Skills:

Required:

Ability to communicate effectively in English, both verbal and written form.

Ability to work effectively both independently and with a team.

Excellent organizational skills and attention to detail.

Excellent customer service skills.

Intermediate knowledge of cybersecurity principles and frameworks, including HIPAA standards.

Proficiency in troubleshooting complex applications, servers, networks, and enterprise systems.

Effective communication skills for technical information. Ability to convey complex security concepts to team members and non-IT staff clearly and effectively.

Ability to work under pressure and prioritize effectively. Must be able to handle multiple assignments and respond swiftly to security incidents.

Preferred:

Demonstrated ability to use SIEM for real-time analysis and alerting on security incidents.

Proficiency in using advanced security solutions for threat detection, investigation, and response.

Ability to develop scripts and automation solutions to streamline processes and reduce manual administrative tasks.

Other Qualifications:

Required:

Able to travel between business locations.

Equal Opportunity Employer/Disability/Vet

The Queen's Health Systems

New Jobs

Systems Engineer, Information Systems (DLS Oahu)