Information Technology Infrastructure Analyst Level I/II *Revised

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Information Technology Infrastructure Analyst Level I/II *Revised

Salary

$85,691.52 - $121,396.32 Annually

Location

Sacramento, CA

Job Type

Permanent Full-Time

Job Number
29604-A
Department

County Wide

Opening Date

04/26/2019

Closing Date

Continuous

Description

Benefits

Questions

The Position

This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on:

*9/27/2024, 12/27/2024, 3/28/2025, 6/27/2025, 9/26/2025, 12/26/2025

Level 1 - $7,140.96 - $9,112.42/month

Level 2 - $7,925.67 - $10,116.36/month

Performs professional duties related to the analysis, development, maintenance and administration of computer systems infrastructure to meet business needs. Incumbents may perform duties within all or one of the following assignments: System/Server/Platform Analysis, Network and Telephony Analysis, Information Systems Security, Radio Systems Analysis and Field Services Analysis.

The Information Technology (IT) Infrastructure Analyst is a single class with two salary levels. Positions in this class are flexibly staffed and the level at which appointments are made is at the discretion of the appointing authority.

Examples of Knowledge and Abilities

Knowledge of

General operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information systems program

Principles, methods and techniques used in networking, designing, developing, testing, implementing, and maintaining computer systems infrastructure

Basic project management principles and techniques such as organizing and managing a project, developing schedules and project plans, identifying critical paths, and breaking down a project into individual tasks

System infrastructures similar to those being used by Sacramento County

Tools and equipment used in testing the functionality of computer hardware

Principles and practices of troubleshooting computer infrastructure problems

Principles, practices, and techniques of providing quality customer service

Methods and techniques of developing and presenting technical documentation and training materials

Principles and practices of record keeping

Modern office procedures and equipment

Server platforms and operating system components for mainframe, microcomputer and/or client server systems

Techniques and practices used in managing, designing, implementing, maintaining and operating information processing systems

General operational characteristics, configuration and set up of communication systems, equipment, devices, local and wide area network, radio communications and telephone systems

The functionality of firewalls, switches, routers and peripherals and how they interact within the network infrastructure

Common information security issues, threats, vulnerabilities, and attacks

Sources of harmful radio frequency and intermodulation interference to County radio systems; and how to correct the harmful sources

Techniques and practices used in managing, configuring, maintaining and operating information processing systems

Ability to

Recognize problems; gather, analyze and evaluate data and information in order to reason logically; draw valid conclusions; take appropriate actions and/or make appropriate recommendations

Research, recommend, design, implement and maintain various hardware technology solutions, including new technology and large security infrastructure improvement projects, in order to improve County processes or services

Communicate technical information to a wide variety of users

Interpret and explain pertinent County and Department policies and procedures

Explain the values and limitations of services requested

Recognize that changes made on a local level can affect services and equipment at the system wide level and take appropriate precautions

Plan, organize, and prioritize multiple projects/assignments to ensure that deadlines are met

Learn and utilize specialized terminology if needed by the specific assignment

Interpret and apply technical information pertaining to computer and network systems

Adapt quickly to changes in policies, procedures, assignments and work locations

Communicate effectively, both verbally and in writing

Establish and maintain effective working relationships with those encountered during the course of the work; promote and maintain a team environment

Prepare and maintain documentation for procedures, processes, and spreadsheets related to area of assignment

Read, comprehend, apply, and retain technical publications and documentation

Analyze, build, install, configure, maintain and administer server platforms and operating system components for mainframe, microcomputer and/or client server systems

Design and maintain active directory, exchange, e-mail, backup and related systems

Plan, design, install and document new network segments and connections

Analyze business needs and prepare design specifications, recommendations, and solutions for network and telephony technology

Design, implement and maintain network and telephony systems and projects

Monitor and analyze server and network security, current radio system capacity and coverage and provide recommendations for improved server and/or network performance, security, plan/design system enhancements to meet anticipated requirements

Identify and resolve system performance and security issues that risk business continuity

Develop, design, maintain, and install remote radio sites, and configuration files based on PC build generation across multiple departments

Detect, diagnose and resolve harmful radio frequency and intermodulation interference on County radio systems

Analyze, build, install, configure, maintain and administer PC platforms and operating system components for PC's

Diagnose and resolve complex problems related to PC systems

Employment Qualifications

Minimum Qualifications

Either: 1. A Bachelor's Degree or higher from an accredited college or university in Computer Science, Information Technology, or other field closely related to the intent of the class.

Or: 2. Four (4) years of full-time paid technical experience in the fields of operating systems analysis and design; radio, voice, and data network analysis and design; systems analysis and design; and/or systems engineering or similar field in a multi-platform information systems environment.

Or: 3. Four (4) years of full-time, paid experience in Sacramento County service providing user support in technology; system, software/application and legacy troubleshooting; problem resolution; review of business processes and communication of user requirements/problems to a vendor or statewide system.

Note: Education from an accredited college or university with major course work in Computer Science, Information Technology, or other field closely related to the intent of the class, may be substituted for the required experience on a year-for-year basis; 30 semester units (45 quarter units) equal one year of experience.

Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here (http://www.personnel.saccounty.net/Documents/EducationalDocumentsGuidelines.pdf) or speak to someone in our office before the cut-off date listed in this notice.

General Qualifications

Criminal History and Background Checks:

The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.

The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

License Requirement:

A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Physical Requirements:

Some positions in this class may require the incumbent to be able to:

Distinguish between different colors.

Lift equipment that weighs up to 50 pounds.

Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis.

Working Conditions:

Some positions in this class may require the incumbent to:

Work weekends, holidays, and non-routine hours.

Travel occasionally.

Probationary Period

The probationary period for this classification is twelve (12) months.

Application and Testing Information

APPLICATION

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here (http://agency.governmentjobs.com/sacramento) to apply.

County of Sacramento

Department of Personnel Services

Employment Services Division
700 H Street, Room 4667
Sacramento, CA 95814

Phone (916) 874-5593; 7-1-1 California Relay Service

Email EmployOffice@Saccounty.net

Inter-Office Mail Code: 09-4667

www.SacCountyJobs.net

Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.

Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.

Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.

Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.

A resume may be included with your application, however it will not substitute for the information requested on the application.

SUPPLEMENTAL QUESTIONNAIRE

Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.

Note:Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.

Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.

The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.

Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.

If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.

Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.

If you have no experience, write "no experience" for the appropriate question.

For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.

If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.

FORMULA RATE EXAMINATION (Weighted 100%)

All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.

This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.

All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.

FREQUENTLY ASKED QUESTIONS

Click here for Frequently Asked Questions (FAQ's)

For information regarding County jobs:

www.saccountyjobs.net

Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change.

We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at dco@saccounty.gov or 916-874-7642, CA Relay 711.

For more information, visit: Reasonable Accommodation Requests - Job Applicant Instructions (https://personnel.saccounty.net/Pages/DCOJobApplicantExamReasonableAccommodation.aspx)

EMPLOYEE BENEFITS

As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP).

GENERAL BENEFITS:

Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net.

TEMPORARY POSITIONS:

Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions.

SALARY STEP INCREASES:

The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained.

PAY:

All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty.

VACATION:

Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days.

HOLIDAYS:
14.5 holidays per year as recognized.
SICK LEAVE:

Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit.

PARENTAL LEAVE:

Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations.

TUITION REIMBURSEMENT:

Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement.

RETIREMENT:

Social Security and Sacramento County Employees' Retirement System coverage.

HEALTH INSURANCE:

The County offers a variety of health plan design options to fit individual needs.

DENTAL INSURANCE:

The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person.

LIFE INSURANCE:

The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction.

DEFERRED COMPENSATION:

The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal.

EMPLOYEE ASSISTANCE PROGRAM:

The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as:

Legal Advice/Difficult Decisions

Marriage or Family Relationships

Financial or Credit Worries/Elder Care

Alcohol and Drug Abuse

WELLNESS INCENTIVE PROGRAM:

The County will recognize and award time off to eligible employees who maintain an excellent attendance record.

FLEXIBLE SPENDING ACCOUNT:

The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses.

DEPENDENT CARE REIMBURSEMENT ACCOUNT:

Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working.

MEDICAL REIMBURSEMENT ACCOUNT:

The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan.

WORKERS' COMPENSATION:

In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California.

SACRAMENTO CREDIT UNION:

The credit union offers loan facilities and systematic saving plans through payroll deduction.

SELECTION AND PLACEMENT

Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age.

Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations.

MINIMUM QUALIFICATIONS:

Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification.

"Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

PROMOTIONAL EXAMINATIONS:

If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications.

OPEN EXAMINATIONS:

Any person who meets the minimum qualifications may apply.

CONTINUOUS FILING EXAMINATIONS:

Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received.

ELIGIBLE LISTS:

Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists.

EXAMINATION RATINGS:

Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director.

APPEAL PROCESS:

Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination.

Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate.

FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx

OTHER INFORMATION

VETERAN'S PREFERENCE:

Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes.

"Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service.

Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty.

CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT:

As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment.

CONFLICT OF INTEREST CODE:

Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest.

CONCURRENT EMPLOYMENT:

No employee may concurrently occupy more than one County position.

SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION):

Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that:

Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and

The certification of eligibles who possess special skills have been approved by the Civil Service Commission.

PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING:

The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant.

DRIVER LICENSE:

Possession of a valid California Driver License may be required for some positions.

PROBATIONARY PERIOD:

Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months.

AGENCY SHOP/FAIR SHARE FEE:

Some positions require, as a condition of continued employment, that the person either:

Become a union member;

Pay a fair share fee to the union; or,

Meet specific requirements under which an equivalent amount must be paid to a charity.

FINGERPRINTING AND CRIMINAL RECORD CHECKS:

Fingerprinting and criminal record checks are required for some positions.
01
The following Supplemental Questionnaire is the Civil Service Exam for this position and will be used to determine your exam score.

Note: The Supplemental Questionnaire and the Application are administered as two separate documents. The Application is used only to determine if the minimum qualifications are met; and the Supplemental Questionnaire will be used only to determine your exam score.

In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. Each answer will be scored separately. References such as 'See Resume' as a response will not be scored.

By continuing in the exam process, you are certifying that all information provided in the Supplemental Questionnaire is true to the best of your knowledge.

I have read and understood the above instructions.
02

Select the one box that best describes how you meet the minimum qualifications for Information Technology Infrastructure Analyst I/II with Sacramento County.

OPTION 1: A Bachelor's Degree or higher from an accredited college or university in Computer Science, Information Technology, or other field closely related to the intent of the class.

OPTION 2: Four (4) years of full-time, paid technical experience in the fields of operating systems analysis and design; radio, voice, and data network analysis and design; systems analysis and design; and/or systems engineering or similar field in a multi-platform information systems environment.

OPTION 3: Four (4) years of full-time, paid experience in Sacramento County service providing user support in technology; system, software/application and legacy troubleshooting; problem resolution; review of business processes and communication of user requirements/problems to a vendor or statewide system.

OPTION 4: Less than four (4) years of full time paid experience as described in OPTION 2 or OPTION 3, but with sufficient completed units from an accredited college or university as described in OPTION 1 to substitute on the basis of 30 semester or 45 quarter units equal 1 year of experience.

None of the above
03

Describe your paid work experience that qualifies you for the position of Information Technology Infrastructure Analyst Level I/II with Sacramento County. Include in your response:

Employer/organization

Your job title

Dates of employment

An overview of duties performed

You may include more than one employer. If you have no relevant experience, please type "None".
04
Select the one box that best describes your college level education in Computer Science, Information Technology, or other field closely related to the intent of Information Technology Infrastructure Analyst I/II.

Completion of some units from an accredited college or university.

Completion of a Certificate Program from an accredited college or university.

Associate's degree from an accredited college or university

Bachelor's degree or higher from an accredited college or university

None of the above
05

Select all the boxes that best describe continuing education you have completed.

A continuing education program relevant to Information Technology Infrastructure Analyst I/II where a certificate was awarded after successfully passing an exam

Completion of formal training courses relevant to Information Technology Infrastructure Analyst I/II

Completion of self-guided online training relevant to Information Technology Infrastructure Analyst I/II

Other

None of the above
06

Describe your education and training as it relates to the position of Information Technology Infrastructure Analyst I/II with Sacramento County. Include degrees earned, major fields of study and other appropriate and related certifications, training, continuing education, and licenses. If you have no relevant education, certifications, training, or licenses please type "None".
07
Select the one box that best describes your project management experience.

Some experience, but less than 1 year

1 year, but less than 2 years

2 years, but less than 4 years

4 years, but less than 6 years

6 years or more

None of the above
08

Describe in detail your experience with project management including organizing and managing a project, developing schedules, identifying critical paths, and breaking down a project into individual tasks. Also include employer/organization, your job title and dates of employment. If you have no relevant experience, please type "None".
09
Select the one box that best describes your paid experience writing technical documentation.

Some experience, but less than 1 year

1 year, but less than 2 years

2 years, but less than 4 years

4 years, but less than 6 years

6 years or more

None of the above
10

For the selection you made in Question 9, select all the boxes that best describe the types of documentation you have developed.

Process flow

Request for proposals

Status reports

Training materials

Design documentation

Requirements

Project proposals

Policies and procedures

Other

None of the above
11

Describe in detail your experience writing technical documents. For each selection you made in question 10, provide a brief description of the document, including audience and scope. Also include employer/organization, your job title and dates of employment. If you have no relevant experience, please type "None".
12
Select the one box that best describes your full time paid experience interacting with departmental end-users and information technology analysts in the analysis, design, configuration, testing and maintenance of information technology solutions.

Some experience, but less than 1 year

1 year, but less than 2 years

2 years, but less than 4 years

4 years, but less than 6 years

6 years or more

None of the above
13

Describe in detail your experience interacting with departmental end-users and information technology analysts in the analysis, design, configuration, testing and maintenance of information technology solutions. Include in your response:

Employer/organization

Your job title

Dates and duration

Type of solutions (e.g., work unit solutions, departmental solutions, enterprise solutions, vended solutions, etc.)

Applications/systems support experience

Responsibilities.

If you have no relevant experience, please type "None".
14
I would like to be considered for a NETWORK MANAGEMENT position.

Yes

No
15

I would like to be considered for a SERVER AND/OR FIELD SERVICES position.

Yes

No
16

I would like to be considered for a RADIO COMMUNICATIONS position.

Yes

No
17

I understand that I should answer all remaining questions for which I have relevant experience.

Yes

No
18

NETWORK MANAGEMENT Select the one box that best describes your experience where managing, configuring and supporting network hardware such as switches, routers, firewalls, and/or load balancers was a regular part of your job duties.

Some experience, but less than 1 year

1 year, but less than 2 years

2 years, but less than 4 years

4 years, but less than 6 years

6 years or more

None of the above
19

Select the one box that best describes your experience where supporting a software defined network environment was a regular part of your job duties.

Some experience, but less than 1 year

1 year, but less than 2 years

2 years, but less than 4 years

4 years, but less than 6 years

6 years or more

None of the above
20

Select the one box that best describes your experience where deploying and/or supporting a cloud or hybrid network environment was a regular part of your job duties.

Some experience, but less than 1 year

1 year, but less than 2 years

2 years, but less than 4 years

4 years, but less than 6 years

6 years or more

None of the above
21

Select the one box that best describes your experience where working in a data center environment supporting infrastructure systems was a regular part of your job duties.

Some experience, but less than 1 year

1 year, but less than 2 years

2 years, but less than 4 years

4 years, but less than 6 years

6 years or more

None of the above
22

In relation to the responses you selected for Questions 18 through 21, describe in detail your experience. Include in your response:

Employer/organization

Your job title

Dates and duration

The types of hardware and/or systems used

IOS version

The network size (# of nodes, routers)

The number of facilities

If you have no relevant experience, please type "None".
23
Select the one box that best describes your experience where managing and supporting routing protocols such as EIGRP, OSPF, BGP was a regular part of your job duties.

Some experience, but less than 1 year

1 year, but less than 2 years

2 years, but less than 4 years

4 years, but less than 6 years

6 years or more

None of the above
24

Select the one box that best describes your experience where using network tools such as protocol analyzers, sniffers and/or vulnerability assessment tools was a regular part of your job duties.

Some experience, but less than 1 year

1 year, but less than 2 years

2 years, but less than 4 years

4 years, but less than 6 years

6 years or more

None of the above
25

Select the one box that best describes your experience where using network management tools (e.g., Qualys) was a regular part of your job duties.

Some experience, but less than 1 year

1 year, but less than 2 years

2 years, but less than 4 years

4 years, but less than 6 years

6 years or more

None of the above
26

Select the one box that best describes your experience where managing and supporting security systems, programs, and tools such as RADIUS/TACACS, or Access Control Lists was a regular part of your job duties.

Some experience, but less than 1 year

1 year, but less than 2 years

2 years, but less than 4 years

4 years, but less than 6 years

6 years or more

None of the above
27

In relation to the responses you selected for Questions 23 through 26, describe in detail your experience. Include in your response:

Employer/organization

Your job title

Dates and duration

The type(s) of tools used

IOS version

If you have no relevant experience, please type "None".
28
Select the one box that best describes your experience where managing and supporting real time protocols such as Voice Over Internet Protocol and video was a regular part of your job duties.

Some experience, but less than 1 year

1 year, but less than 2 years

2 years, but less than 4 years

4 years, but less than 6 years

6 years or more

None of the above
29

Describe in detail your experience managing and supporting real time protocols such as Voice Over Internet Protocol and video. Include in your response:

Employer/organization

Your job title

Dates and duration

Type of IP PBX supported

Video applications supported

Traffic control tools used (e.g. QoS)

If you have no relevant experience, please type "None".
30
Select the one box that best describes your experience where managing and supporting wireless technologies such as Access Points and/or Point-to-Point configurations was a regular part of your job duties.

Some experience, but less than 1 year

1 year, but less than 2 years

2 years, but less than 4 years

4 years, but less than 6 years

6 years or more

None of the above
31

Describe in detail your experience managing and supporting wireless technologies such as Access Points and/or Point-to-Point configurations. Include in your response:

Employer/organization

Your job title

Dates and duration

The type(s) of hardware platforms used

Specific tasks performed (e.g., field survey, physical installation, etc.)

If you have no relevant experience, please type "None".
32
Select the one box that best describes your experience where managing and supporting Remote Access tools like SSL VPN, Client VPN, or Point-to-Point VPN was a regular part of your job duties.

Some experience, but less than 1 year

1 year, but less than 2 years

2 years, but less than 4 years

4 years, but less than 6 years

6 years or more

None of the above
33

Describe in detail your experience managing and supporting Remote Access tools like SSL VPN, Client VPN, or Point-to-Point VPN. Include in your response:

Employer/organization

Your job title

Dates and duration

The type(s) of tools used

IOS version

If you have no relevant experience, please type "None".
34
SERVER AND FIELD SERVICES Select the one box that best describes your experience where installing, supporting, monitoring, tuning, patching, and troubleshooting server operating systems such as Windows, Unix/Linux, and/or Mainframe (Z/OS) was a regular part of your job duties.

Some experience, but less than 1 year

1 year, but less than 2 years

2 years, but less than 4 years

4 years, but less than 6 years

6 years or more

None of the above
35

Select the one box that best describes your experience where installing, supporting, monitoring, tuning, patching and troubleshooting desktop operating systems such as Windows and/or Unix/Linux was a regular part of your job duties.

Some experience, but less than 1 year

1 year, but less than 2 years

2 years, but less than 4 years

4 years, but less than 6 years

6 years or more

None of the above
36

Select the one box that best describes your experience where creating and deploying images of servers and/or desktop operating systems was a regular part of your job duties.

Some experience, but less than 1 year

1 year, but less than 2 years

2 years, but less than 4 years

4 years, but less than 6 years

6 years or more

None of the above
37

In relation to the responses you selected for Questions 34 through 36, describe in detail your experience. Include in your response:

Employer/organization

Your job title

Dates and duration

Your role (administrator, designer, implementer, supporter)

Types of hardware and software and/or systems used and versions

Types of imaging software systems used such as SCCM, Acronis

System size (# of systems, servers, client devices, etc.)

Number of locations

If you have no relevant experience, please type "None".
38
Select the one box that best describes your experience where working with virtualization, hyper-converged and/or software defined network technologies was a regular part of your job duties.

Some experience, but less than 1 year

1 year, but less than 2 years

2 years, but less than 4 years

4 years, but less than 6 years

6 years or more

None of the above
39

Describe in detail your experience working with virtualization, hyper-converged and/or software defined network technologies. Include in your response:

Employer/organization

Your job title

Dates and duration

Your role (administrator, designer, implementer, supporter)

Types of hardware and software and/or systems used and versions

System size (# of systems, servers, client devices, etc.)

Number of users

Number of locations

If you have no relevant experience, please type "None".
40
Select the one box that best describes your experience where managing and supporting Microsoft Active Directory including creation and management of users, groups, containers, and Group Policies was a regular part of your job duties.

Some experience, but less than 1 year

1 year, but less than 2 years

2 years, but less than 4 years

4 years, but less than 6 years

6 years or more

None of the above
41

Describe in detail your experience managing and supporting Microsoft Active Directory including creation and management of users, groups, containers, and Group Policies. Include in your response:

Employer/organization

Your job title

Dates and duration

Your role (administrator, designer, implementer, supporter)

Types of hardware and software and/or systems used and versions

System size (# of systems, servers, client devices, etc.)

Number of users

Number of locations

If you have no relevant experience, please type "None".
42
Select the one box that best describes your experience where managing and supporting Microsoft Exchange Server was a regular part of your job duties.

Some experience, but less than 1 year

1 year, but less than 2 years

2 years, but less than 4 years

4 years, but less than 6 years

6 years or more

None of the above
43

Describe in detail your experience managing and supporting Microsoft Exchange Server. Include in your response:

Employer/organization

Your job title

Dates and duration

Your role (administrator, designer, implementer, supporter)

Types of hardware and software and/or systems used and versions

System size (# of systems, servers, client devices, etc.)

Number of users

Number of locations

If you have no relevant experien

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