Location: Syracuse, NY Category: Professional Administrator Posted On: Tue Aug 19 2025 Job Description:

BROAD FUNCTION

The IT Technology Support Analyst provides general hardware, software and printer technical support; formulates internal team processes and procedures; facilitates and performs work order requests; and responds to customer support via face-to-face and through various technological methods. This position is responsible for implementing state of the industry operational efficiencies and effective project management and customer support.

MAJOR RESPONSIBILITIES

Provide IT support to the College's broad community, working directly within the IT Services team. Responsibilities include technical analysis, troubleshooting, end-user assistance, project coordination, and implementing process improvements.

This position provides technical support and administration to the following areas:

Standardized PCs, laptops and printers

Mobile devices/wireless network connectivity

Standardized software applications and operating systems

Standardized computing image development

Configuration management systems

Directory services

General departmental data systems

General departmental software systems

Departmental CRM systems

Effectively serves as a project lead for specific IT projects and implementation plans.

Conducts thorough and extensive research focused on the development of future IT projects in support of IT departmental goals and objectives.

Conducts proper and professional management practices being mindful of appropriate business principles.

Stays current with general technology trends and emerging technology as required by the college and department.

Job Requirements:

MINIMUM QUALIFICATIONS

Bachelor's degree in Information Technology or a related field from a regionally accredited college, university or foreign equivalent, plus a minimum of three (3) years of related work experience; or an equivalent combination of education and experience.

PREFERRED QUALIFICATIONS

Experience with Microsoft Configuration Manager and Microsoft Intune

Proficiency in Microsoft 365 administration and support

Background in Group Policy creation and implementation

Experience supporting macOS devices and administration via JAMF

Familiarity with Advanced Threat Protection solutions

Industry certifications such as:

CompTIA A+

Microsoft Certifications (e.g., MCSA, MCSE, or equivalent)

Help Desk Institute (HDI) certifications

KNOWLEDGE, SKILLS AND ABILITIES

Proficient technical knowledge related to PC hardware/software, printer hardware, and supporting administrative systems

Ability to develop new and innovative processes in support of continuous improvement

Strong oral and written communications skills

Proven ability to successfully operate within a customer service framework

Proven ability to successfully complete multiple projects within scope, budget and schedule.

Experience with operational change and problem management procedures

Knowledge and experience in project management principles and practice

Ability to work in and embrace a team-focused environment

Excellent interpersonal and customer service skills

Flexibility to adapt and thrive in a progressive and changing work environment

Additional Information:

Salary range is: $44,000 - $55,000, commensurate with credentials and relevant experience.

Onondaga Community College offers a generous and competitive benefits package including:

New York State Local Retirement System (pension) or an Optional Retirement Plan (401a).

Excellent health, dental, and vision insurance plans (qualifying domestic partner included).

Onondaga Community College participates in the Public Service Loan Forgiveness program for eligible borrowers.

Onondaga Community College

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IT Technology Support Analyst