Revenue & Billing Analyst

Department: Finance

Reports to: VP Finance

Location: Syracuse, NY

Full-Time: The typical schedule is standard business hours. Occasional schedule flexibility may be required to address escalations, peak billing periods, or special projects.

Pay Schedule: Weekly.

Non-Exempt: Compensation starts at $42,000-$55,000 annually, depending on experience.

Benefits: Eligibility begins on the first day following two full months of employment.

** The salary range reflects the anticipated compensation for the role and may vary based on several factors, including experience, education, specific skill sets, tenure, and overall fit. We value each person's contributions and understand that every role has unique requirements that influence compensation; however, different roles may require different levels of expertise and qualifications, which can affect compensation. While we strive to maintain fairness and consistency across the organization, differences in responsibilities, qualifications, and market conditions may result in varied compensation levels. Our goal is to ensure that compensation remains equitable, aligned with the demands of each position, and reflective of each employee's unique value.

Position Summary

The Revenue & Billing Analyst manages accurate, timely customer billing; maintains complete account records; resolves billing discrepancies; and supports collections to improve cash flow. Success in this role requires close attention to detail, sound analytical judgment, and a working knowledge of accounting principles and billing controls.

Essential Functions

The essential functions include, but are not limited to, the following:

Prepare and issue accurate customer invoices in a timely manner.

Maintain customer account records and monitor accounts for payment delays.

Reconcile billing discrepancies and resolve client billing inquiries.

Collaborate with sales and client service teams on billing requirements.

Generate aging reports and assist with collections as needed.

Minimum Qualifications

2+ years of experience in billing or accounts receivable roles.

Strong attention to detail and familiarity with accounting software.

Excellent communication and time management skills.

Strong problem-solving skills and the ability to investigate discrepancies, identify root causes, and recommend corrective action.

Familiarity with billing systems and reporting tools.

Working knowledge of invoice generation, customer account management, billing workflows, and financial reporting.

Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP/XLOOKUP, INDEX/MATCH, conditional formatting, and the ability to analyze and manipulate large datasets.

Experience supporting accounts receivable or billing operations, including invoice reconciliation, billing dispute resolution, and revenue validation.

Ability to interpret contract billing terms, pricing structures, and service agreements to ensure accurate invoicing.

Strong analytical skills with the ability to review transactional data, identify discrepancies, and implement corrective actions.

Experience developing or improving billing processes, workflows, or documentation to increase operational efficiency and accuracy.

Demonstrated ability to work within ERP or financial systems while maintaining high levels of accuracy and data integrity.

Experience in preparing billing reports, reconciliation reports, and financial summaries.

Strong organizational and time-management skills with the ability to manage multiple billing cycles, deadlines, and priorities simultaneously.

Preferred Qualifications

Associate degree in Accounting or Business preferred.

Experience using NetSuite ERP

Additional Responsibilities

Employees may be required to perform duties outside their primary responsibilities or assigned department, as reasonably requested by management. These duties may occasionally occur outside regular working hours, provided they align with applicable labor laws.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully.

Primarily a sedentary office role with frequent use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Requires the ability to sit or stand for extended periods, occasional light lifting (up to 15 pounds), and regular use of hands and fingers for typing and data entry.

Visual acuity to read and produce reports, and the ability to communicate effectively in a typical office environment.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements. They are subject to possible modification to accommodate individuals with disabilities reasonably.

Immediate Mailing Services, Inc. is an Equal Opportunity-Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, protected veteran status, immigration status, criminal history, height, weight, or any other protected category under applicable federal, state, or local laws. We are a drug‑free workplace and comply with all applicable ADA requirements.

To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to their health, safety, or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Monday - Friday 8:30 am - 5:00 pm

Immediate Mailing Services

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Revenue & Billing Analyst