HumRRO is a nationally recognized, non-profit applied research and consulting organization, established in 1951 and headquartered in Alexandria, VA with offices in Louisville, KY; Minneapolis, MN; and Monterey, CA. We provide our clients with customized solutions for complex business, HR, educational, and organizational challenges. Our areas of expertise include personnel selection and classification, education research and evaluation, human capital management, measurement and analytics, talent development, leadership development and evaluation, employment research, policy analysis, modeling and simulation, survey research, and professional credentialing.

We are currently looking for a Software Technical Support Specialist to answer incoming customer inquiries, solve customer issues and escalate difficult cases to tier two teams or management when necessary. This individual will be responsible for walking customers through the process of achieving their goal with the software, whether the problem relates to a user error, a bug or something else entirely. The Software Technical Support Specialist will also be responsible for communicating with our design and programming staff about suspected software problems.

Qualified candidates must have:

Bachelor's degree in Computer Science or related field, or equivalent technical training, education, certifications or work experience.

Ability to demonstrate a commitment to customer satisfaction and maintain high levels of call quality and professionalism

Excellent and clear communication skills via both email and telephone

Calm and professional telephone manner and able to defuse displeased customers

Ability to be trained to completely understand testing software applications

Knowledge in relational database architecture

Extensive understanding of the web-based, client server architecture

Good troubleshooting skills

Ability to be on-call 24/7, as necessary

Qualifications preferred, but not required:

SQL queries experience

JIRA experience for logging issues

CAT (Computerized Adaptive Testing) testing experience

Network and network security understanding

Flexible daily availability, onsite

DoD security clearance

Security+ certification

Understanding of the US Military structure

All qualified applications will receive consideration without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, medical condition, or disability. EEO/AA Employer/Vet/Disabled.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://humrro.applicantpool.com/jobs/539972-129079.html

Human Resources Research Organization

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Software Technical Support Specialist - MAR21-01