Network Operations Anlyst

Req Id: 1077

Job Function: IT

Location:

Little Rock, Arkansas, US, 72219

Better Connected, Together: Employees Power Our Mission

At Arkansas Electric Cooperative Corporation (AECC) and Arkansas Electric Cooperatives, Inc. (AECI), our diverse, dedicated team powers a shared mission: to deliver electricity that is reliable, affordable and responsible.Better connected, together with Arkansas' electric distribution cooperatives - we provide wholesale power and essential services that improve quality of life across the state, serving more than 1.2 million members and the communities they call home.

Our Employees are the Driving Force Behind Everything We Do

We believe in supporting, valuing, and investing in our people - because when our team thrives, our mission succeeds. If you're looking for meaningful work, a strong sense of purpose, and a place where your contributions truly matter, we invite you to consider joining us.

GENERAL DESCRIPTION OF POSITION

Arkansas Electric Cooperatives Corporation (AECC) is looking for Network Operations Center Analyst to operate and maintain AECC's extensive and advanced IP network. AECC's network interconnects and provides communication capabilities to its Co-Op Membership and assets across the state of Arkansas.Provide technical guidance to field teams to resolve outages, network issues and identify root causes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Take part in NOC the shift schedule for daily/nightly tier 1 operations coverage and support of AECC's operational network.

Provide professional and exceptional customer service to AECC's members, customers, vendors, and business partners whether in person, on-phone, or electronically.

Answer the AECC NOC hotline and comprehend information given verbally to make informative decisions.

Monitor the AECC NOC email inbox and respond to requests and important information.

Perform and complete daily/nightly NOC duties and standard operating procedures such as shift change documentation, system log reviews, proactive system/equipment checks, etc.

Proactively interface with AECC NOC monitoring tools for active or potential problems to maintain the reliability, performance, and business continuity of AECCâs critical applications/systems such as network infrastructure and physical/virtual servers

Perform incident management and documentation such as initial troubleshooting and recording incidents via ticketing systems, written/verbal communications updates to affected users/stakeholders, escalations, etc.

Provide tier 1 standard operating procedures that diagnose and troubleshoot network infrastructure/systems

Support system/equipment life cycle such as software/security updates, commissioning and decommissioning processes, etc.

Perform and take part in systems testing and documentation tasks such as network failover, business continuity testing, etc.

Analyze metrics and report performance trends to provide a proactive approach in predicting future issues or outages

Perform any other duties assigned

Due to our obligation to provide continuous, reliable electric service to our customers, the ability to maintain regular and punctual attendance and the ability to work outside your regularly scheduled office hours when necessary is an essential function of the job.

The NERC Critical Infrastructure Protection (CIP) standards make up the cybersecurity requirements for electric utilities and focus on safeguarding critical assets from both cyber and physical threats. NERC CIP responsibilities include understanding and ensuring adherence to those regulations applicable to AECC assets that help maintain the reliability and resiliency of the Bulk Electric System (BES) by working collaboratively with subject matter experts across the organization to continually improve our CIP programs and processes for efficiency and effectiveness.

MINIMUM QUALIFICATIONS

Associates degree plus 2 years related experience, or equivalent combination of education and experience.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Driver's license

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

CompTIA Net+ Or the ability to obtain this certification within a year.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Moderate diversity, low physical. Work activities which allow for a moderate amount of diversity in the performance of tasks which are not as varied as those positions with high-level diversity and decision-making.

While performing the functions of this job, the employee is continuously required to sit, use hands to finger, handle, or feel, talk or hear; regularly required to stand, walk, reach with hands and arms; occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds; frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; color vision; and ability to adjust focus.

M * * ust be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future.

Why Join Us

We invest in our employees with competitive pay, meaningful work, and a comprehensive benefits package that supports your well-being and future:

100% Company Funded Defined Benefit Pension Plan

401(k) with 3% Dollar-for Dollar Company Match

Health, Dental, and Vision Insurance

9 Paid holidays

2 Floating holidays

Educational assistance

Paid time off

Short-term disability

Long-term disability

Free & confidential Employee Assistance Program

EEO/AA/M/F/VETS/DISABLED

Should you elect to apply for this position, AECC/AECI will review your qualifications. If after reviewing the qualifications and experience of all applicants, your skills and credentials meet our needs, someone from our organization may contact you. Please be advised that the time required to complete the applicant review process typically takes between 30 and 90 days but could extend beyond that. Once the position has been filled, all applicants will be notified via email.

Arkansas Electric Cooperative Corporation and Arkansas Electric Cooperatives, Inc. are Equal Opportunity Workplace and an Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age or any other protected category.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Nearest Major Market: Little Rock

Arkansas Electric Cooperative Corporation

New Jobs

Network Operations Anlyst