In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons.  Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

Parsons is looking for an amazingly talented Knowledge Management Intern to join our team! In this role you will get to gain hands-on experience in knowledge organization, content curation and management, and information dissemination strategies within a dynamic work environment.

What You'll Be Doing:

• Content Creation and Maintenance: Collaborate with IT and HR teams to create, update, and maintain knowledge articles and documentation following the KCS methodology, ensuring accuracy, relevance, and usability.

• Knowledge Base Management: Support the development and maintenance of a centralized knowledge base for IT and HR, utilizing KCS principles such as content standardization, categorization, and version control.

• Incident Resolution Support: Provide assistance to IT and HR support teams in utilizing the knowledge base to resolve incidents and inquiries efficiently, including performing searches, recommending relevant knowledge articles, and capturing new knowledge during incident resolution.

• Metrics and Reporting: Collect and analyze metrics related to IT and HR knowledge usage, effectiveness, and contribution to incident resolution, and generate reports and insights to measure the impact of knowledge management efforts and identify areas for improvement.

• Training and Enablement: Participate in training sessions and workshops on KCS principles and practices and assist in the development and delivery of training materials to enable IT and HR staff to effectively contribute to and utilize the knowledge base.

• Collaboration and Communication: Collaborate with IT, HR, and other relevant teams to promote the importance of knowledge management and facilitate cross-functional knowledge sharing and communicate updates and best practices related to IT and HR knowledge management.

• Continuous Improvement: Proactively identify opportunities to enhance the effectiveness and efficiency of IT and HR knowledge management processes and tools and contribute ideas and recommendations for continuous improvement based on feedback and analysis.

• Documentation: Assist in the documentation of IT and HR knowledge management processes, procedures, and best practices, and contribute to the development of standards and guidelines for knowledge creation and maintenance.

• Content Curation and Quality Assurance: Assist in the curation of IT and HR knowledge content and conduct regular reviews and audits to ensure the quality and consistency of knowledge articles, leveraging feedback from users and stakeholders.

What Required Skills You'll Bring:

• Current enrollment in a Bachelor's or Master's degree program, in Library Science, Information Science, Knowledge Management, Business Administration, Journalism, or a related field.

• Strong organizational skills and attention to detail.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Familiarity with knowledge management principles and practices is a plus.

• Ability to work independently as well as collaboratively in a team environment.

• Eagerness to learn and adapt to new challenges and technologies.

Minimum Clearance Required to Start:

Not Applicable/None

This position is part of our Corporate team.

We’re driving the future of the national security and critical infrastructure markets. Our employees work in a close-knit team environment to find new, innovative ways to deliver smart solutions that are used and valued by customers around the world. By combining unique technologies with deep domain expertise across cybersecurity, missile defense, space, connected infrastructure, transportation, smart cities, and more, we're providing tomorrow's solutions today.

Salary Range: 

$21.44 - $37.55

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as 401K!

This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled.

Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!